L3 Support Engineer (Microsoft Infrastructure & Messaging)- Riyadh, KSA

Position Overview

We are seeking a highly skilled and experienced L3 Support Engineer (Microsoft Infrastructure & Messaging) to join our dynamic team in Riyadh, Saudi Arabia. In this critical role, you will provide advanced technical support and resolution for complex Microsoft infrastructure and messaging environments, ensuring optimal performance, reliability, and security. The ideal candidate will possess deep expertise in Microsoft technologies, exceptional problem-solving abilities, and a commitment to delivering exceptional service to our clients.

Key Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex issues across Microsoft infrastructure components, including Active Directory, Exchange Server, SharePoint, Skype for Business, and Microsoft 365 services, with minimal escalation.
• System Optimization: Monitor, analyze, and optimize Microsoft infrastructure and messaging systems to enhance performance, reliability, and security, proactively identifying and mitigating potential risks.
• Incident Management: Lead incident response efforts, coordinating with cross-functional teams to restore services promptly and minimize downtime, while adhering to established SLAs and escalation procedures.
• Technical Documentation: Develop and maintain comprehensive technical documentation, including incident reports, root cause analyses, and knowledge base articles, to facilitate knowledge sharing and continuous improvement.
• Client Collaboration: Act as a trusted technical advisor to clients, providing guidance on best practices, system upgrades, and security enhancements to align with their business objectives.
• Collaboration with Vendors: Engage with Microsoft and third-party vendors to escalate critical issues, obtain patches, and implement resolutions, ensuring seamless integration and compatibility.
• Security and Compliance: Ensure adherence to industry standards and regulatory requirements, implementing security measures and conducting audits to safeguard sensitive data and infrastructure.
• Training and Mentoring: Mentor junior team members, sharing technical expertise and fostering a culture of continuous learning and professional development within the support team.

Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications such as MCSE (Microsoft Certified Solutions Expert), MCSA (Microsoft Certified Solutions Associate), or equivalent are highly desirable.
• Experience: Minimum of 5 years of hands-on experience in supporting Microsoft infrastructure and messaging environments, with a proven track record in troubleshooting complex technical issues.
• Technical Proficiency: In-depth knowledge of Microsoft technologies, including Active Directory, Exchange Server, SharePoint, Skype for Business, Microsoft 365, and related tools. Familiarity with PowerShell scripting and monitoring tools is a plus.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve issues efficiently under pressure.
• Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
• Teamwork: Ability to collaborate effectively with cross-functional teams, including developers, engineers, and client representatives, to achieve shared objectives.
• Language Proficiency: Fluency in English is required; proficiency in Arabic is a valuable asset.

Why Join Us?

As a member of our team, you will have the opportunity to work with cutting-edge Microsoft technologies, contribute to high-impact projects, and advance your career in a dynamic and supportive environment. We offer competitive compensation packages, professional development opportunities, and the chance to make a meaningful difference in the success of our clients and the organization.