Service Manager

About the Role

Saudi Electric Equipment Company (SEECO), a leading provider of industrial equipment and aftermarket services in Saudi Arabia with over 25 years of industry presence, is seeking a dynamic and results-driven Service Manager to lead our After Sales & Service department. This pivotal role is based in Riyadh with periodic travel to customer sites, reporting directly to the Sales Director. The ideal candidate will oversee the full spectrum of service operations, ensuring operational excellence, technical reliability, and long-term client partnerships that drive sustainable growth.

Key Responsibilities

The Service Manager will serve as the operational backbone of SEECO’s service function, responsible for planning, coordinating, and executing service activities with precision and accountability. Your leadership will ensure that all service requests—from preventive maintenance and breakdown responses to commissioning support and scheduled overhauls—are managed efficiently and delivered to the highest standards. You will oversee the entire service request lifecycle, including intake, triage, assignment, and closure, while maintaining rigorous quality controls and documentation standards.

As the primary point of contact for assigned accounts, you will cultivate strong, long-term relationships with clients by proactively communicating service statuses, addressing escalations, and delivering actionable insights through detailed service reports and site visit summaries. Your ability to resolve technical issues promptly and escalate where necessary will be critical to maintaining SEECO’s reputation for responsiveness and reliability.

Commercial Leadership & Revenue Growth

This role carries significant commercial responsibility, requiring you to identify and capitalize on after-sales opportunities, including service contracts, repairs, upgrades, and spare parts sales. You will prepare and negotiate quotations for service work and parts, ensuring seamless order execution and delivery. By leveraging field intelligence, you will flag opportunities such as ageing equipment, recurring failures, and capacity constraints to support new equipment sales and expand SEECO’s market presence.

OEM Parts Procurement & Inventory Management

The Service Manager will also oversee the procurement of spare parts from OEM principals, from obtaining competitive quotations to negotiating pricing and lead times. You will manage purchase orders, track deliveries, and expedite critical items to minimize downtime during breakdowns. Additionally, you will maintain strategic relationships with OEM suppliers, stay abreast of parts bulletins and pricing changes, and optimize inventory levels to balance availability with cost efficiency.

Performance Tracking & Continuous Improvement

To drive operational excellence, you will monitor and analyze key service performance indicators, including response time, first-time-fix rate, mean time to repair, and preventive maintenance adherence. By identifying recurring failures, resource gaps, and process bottlenecks, you will implement corrective actions to enhance service quality and efficiency. Regular performance reporting will ensure alignment with SEECO’s strategic objectives and foster a culture of accountability and continuous improvement.

Ideal Candidate Profile

• Experience: A proven track record in service management within the industrial equipment sector, particularly in air compressors, power transformers, or rotating equipment, with at least 5-7 years in a leadership role.
• Technical Acumen: Deep understanding of industrial service operations, including preventive maintenance, breakdown response, and overhauls, with the ability to resolve technical issues and escalate effectively.
• Commercial Mindset: Strong sales orientation with a track record of generating after-sales revenue through service contracts, repairs, and spare parts sales.
• Leadership & Communication: Exceptional interpersonal skills to build and maintain client relationships, manage field teams, and collaborate with OEM principals and internal stakeholders.
• Analytical Skills: Proficiency in data analysis to interpret service KPIs, identify trends, and drive process improvements.
• Organizational Abilities: Ability to multitask, prioritize workloads, and manage resources effectively in a fast-paced environment.

Why Join SEECO?

As a Service Manager at SEECO, you will play a pivotal role in shaping the company’s after-sales service excellence and long-term client partnerships. You will work within a stable, growth-oriented organization that values operational rigor, technical expertise, and customer-centricity. This role offers the opportunity to make a tangible impact on SEECO’s success while advancing your career in a dynamic and rewarding industry.