Waiter – Tamayyaz (Saudis Only)

About the Role

As a Waiter under the Tamayyaz Nationalization Development Program, you will embark on a structured journey to acquire essential skills and knowledge in the hospitality industry. This program combines classroom learning with hands-on On Job Training, providing you with a comprehensive understanding of guest service excellence, operational standards, and professional development. You will play a pivotal role in delivering exceptional dining experiences while adhering to the company’s policies, grooming standards, and safety procedures.

Key Responsibilities

In this dynamic role, you will be responsible for a wide range of duties designed to ensure seamless operations and guest satisfaction. Your responsibilities will include:

• Training and Development: Attend regular training sessions focused on guest care, product knowledge, grooming standards, upselling techniques, and departmental policies and procedures (P&P).
• Operational Duties: Perform tasks as instructed by your immediate supervisor, including basic cleaning, equipment polishing, table setting, and collecting materials or goods from other departments.
• Guest Interaction: Engage directly with guests by presenting menus, offering recommendations, taking orders, placing orders, and handling payments. Ensure a professional and courteous demeanor at all times.
• Appearance and Grooming: Maintain impeccable personal hygiene and adhere to the company’s grooming standards, including the condition of your uniform.
• Guest Management: Assist in guest seating through coordination with the hostess and ensure the entrance is never left unattended. Build a professional yet discreet relationship with patrons to enhance their dining experience.
• Product Knowledge: Familiarize yourself with all menus, promotions, and relevant outlet information to provide informed recommendations and address guest inquiries.
• Issue Reporting: Report cleanliness and maintenance issues to your supervisor promptly. Handle guest complaints in accordance with instructions or escalate them to the supervisor when necessary.
• Mise-en-place: Prepare side stations and perform mise-en-place tasks in alignment with daily service requirements to ensure smooth operations.
• Equipment Maintenance: Report any equipment failures or problems to the Maintenance Department and pass on maintenance requests as needed.
• Training Participation: Engage in any training or development schemes recommended by senior management to enhance your skills and career growth.
• Team Collaboration: Attend all departmental briefings and contribute to open communication within your team. Treat colleagues with respect and professionalism.
• Flexibility and Adaptability: Demonstrate flexibility by assisting in various areas of the hotel as required. Anticipate customer needs and maintain a proactive approach to service.
• Policy Adherence: Maintain a thorough understanding of and compliance with the company’s internal policies, safety procedures, and operational standards. This includes fire safety, hygiene, health, and safety protocols.
• Additional Duties: Perform any other reasonable duties and responsibilities as assigned by management to support the overall success of the outlet.

Qualifications and Skills

This program is exclusively designed for Saudi nationals seeking to build a career in hospitality. We welcome candidates with diverse backgrounds, including fresh graduates and those with up to six months of relevant work experience. The ideal candidate will possess the following attributes:

• Eligibility: Must be a Saudi national.
• Experience: Open to candidates with little to no prior work experience in the hospitality industry.
• Language Proficiency: Strong command of the English language, both written and verbal.
• Passion for Hospitality: A genuine enthusiasm for the hospitality field and a commitment to delivering outstanding guest experiences.
• Interpersonal Skills: Excellent communication and interpersonal abilities to interact effectively with guests and colleagues.
• Team Player: Ability to work collaboratively in a team environment and contribute proactively to team goals.
• Flexibility: Willingness to work a flexible roster based on the department’s operational needs.
• Guest Focus: Strong attention to detail with the ability to remain calm, courteous, and focused on guest needs under pressure.