Private Bank - Client Service Executive, Middle East - AVP

Position Overview

Deutsche Bank’s Private Bank is a global leader in wealth management, combining the bank’s expertise with Postbank’s corporate division in Germany, the Private and Commercial Bank International, and Wealth Management. As one of the largest wealth managers worldwide, we deliver comprehensive investment solutions and advisory services tailored to the unique needs of high-net-worth individuals, entrepreneurs, family offices, and foundations. Our mission is to create lasting value by offering bespoke wealth planning, asset management, risk mitigation, loans, and deposits. Leveraging our extensive global network, decades of experience, and collaboration with the Corporate Bank, Investment Bank, and DWS, we strive to become a highly competitive, client-centric wealth manager. This role is pivotal in supporting our growth strategy by fostering sustainable and beneficial client relationships while maintaining financial strength and stability.

Details of the Division and Team

As a Client Service Executive within Deutsche Bank’s Private Bank, you will be an integral part of a dynamic team dedicated to delivering exceptional client service and operational excellence. Your role will involve close collaboration with Team Heads, Relationship Managers (RMs), and Investment Managers (IMs) to ensure seamless day-to-day business operations. You will serve as the primary operational liaison between RMs, clients, and key stakeholders, both onshore and offshore, including Cross Border, Client Lifecycle Management (CLM), and Business Management teams. Your responsibilities will encompass a wide range of client servicing and operational support functions, ensuring that client requests are addressed promptly and efficiently.

Your Role

• Client and RM Support: Provide fundamental operational support to Team Heads, RMs, and IMs, assisting in daily business activities and client servicing. Act as the primary point of contact for RMs and clients for all operational requests, liaising with relevant stakeholders to resolve issues and meet client requirements.
• Operational Excellence: Handle and respond to RM requests and client queries related to account documentation, balances, maintenance activities, statements, and product/service information. Ensure timely resolution of requests to maintain high service levels and client satisfaction.
• Collaboration and Coordination: Attend client meetings alongside RMs when required to provide operational support and meet client needs. Assist in the new account opening process by preparing comprehensive account opening packs for submission to the CLM team post-client signature. Ensure the review and preparation of client-signed quality packs, including Booking Centre documents, for submission to local CLM teams.
• Regulatory Compliance: Liaise with CLM, Anti-Financial Crime (AFC), Operations & Business Services (OBS), and KYC Review Teams to follow up on documentation and provide additional information as requested. Follow up on any deficiencies in Booking Centre or regulatory documents promptly to help RMs achieve their Key Risk Indicators (KRIs).
• Process Adherence: Ensure all operational tasks related to client accounts are completed in a timely manner to uphold satisfactory service levels. Assist in the input of call reports provided by RMs and maintain proper record retention in Group shared folders, ensuring data protection and compliance.
• Knowledge Management: Stay current with operational processes, services, and firm systems/applications. Develop a thorough understanding of the governing regulatory framework and uphold relevant compliance standards.

What We Offer

At Deutsche Bank, we are committed to fostering a healthy, engaged, and well-supported workforce. We believe that a balanced work-life environment enhances productivity and overall well-being. As part of our team, you can expect the following benefits:

• Comprehensive Insurance Coverage: Life Insurance, Accidental Death Insurance, and Permanent Partial Disability Insurance to provide financial security for you and your family.
• Healthcare Benefits: Private Medical Insurance for you, your spouse, and dependent children, ensuring access to quality healthcare services.
• Flexible Work Arrangements: Enjoy flexible working arrangements to better balance your professional and personal commitments, along with 30 days of annual paid leave, plus public holidays and flexible working options.
• Retirement Planning: Contributions to the Employee Workplace Savings "Gosi" plan for Saudi nationals, supporting long-term financial stability.

Your Key Responsibilities

In this role, you will be responsible for a range of critical operational and client servicing tasks, including:

• Responding to RM requests and client queries related to account documentation, balances, maintenance activities, statements, and general product/service information.
• Attending client meetings with RMs to provide operational support and ensure client requirements are met.
• Assisting in the new account opening process by preparing and reviewing comprehensive account opening packs, including Booking Centre documents, for submission to the CLM team.
• Liaising with CLM, AFC, OBS, and KYC Review Teams to follow up on documentation and resolve any deficiencies promptly.
• Ensuring all operational tasks related to client accounts are completed in a timely manner to maintain high service levels.
• Assisting in the input of call reports provided by RMs and maintaining proper record retention in Group shared folders, ensuring data protection and compliance.
• Staying current with operational processes, services, and firm systems/applications, while upholding relevant regulatory and compliance standards.