Hard services lead

Position Overview

We are seeking a highly skilled and experienced Hard Services Lead to oversee and manage all hard services operations within our facilities. This critical role requires a seasoned professional with a strong mechanical engineering background, extensive experience in facilities management, and a proven track record in leading teams to ensure the safe, efficient, and compliant operation of MEP (Mechanical, Electrical, and Plumbing) and Fire & Life Safety (FLS) systems. The ideal candidate will possess exceptional leadership, technical expertise, and a commitment to maintaining the highest standards of health, safety, and environmental compliance.

Key Qualifications

• Educational Background: Bachelor’s Degree in Mechanical Engineering or a related field.
• Professional Experience: Minimum of 10 years in facilities management, operations, or maintenance, with a focus on hard services.
• Technical Expertise: Comprehensive knowledge of MEP systems, including HVAC, electrical, plumbing, and mechanical systems, as well as Fire & Life Safety (FLS) systems.
• Compliance & Safety: In-depth understanding of health, safety, and statutory compliance requirements, ensuring all operations adhere to regulatory standards.
• Subcontractor Management: Proven experience in managing subcontractors, ensuring adherence to contractual obligations, quality benchmarks, and HSE (Health, Safety, and Environment) regulations.

Core Responsibilities

The Hard Services Lead will be responsible for the strategic and operational management of hard services, including the following key duties:

• Leadership & Operations Management: Oversee and lead all hard services operations, ensuring the safe, efficient, and reliable functioning of MEP and FLS systems across facilities.
• Subcontractor Coordination: Supervise and manage subcontractors, ensuring compliance with contractual terms, quality standards, and HSE regulations while maintaining strong working relationships.
• Maintenance Planning & Execution: Develop, implement, and monitor preventive, corrective, and reactive maintenance programs to minimize downtime and enhance system reliability.
• Performance & Compliance Monitoring: Track and verify maintenance activities to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs), while maintaining compliance with applicable codes and client requirements.
• Shutdown & Commissioning Coordination: Plan, execute, and oversee shutdowns, testing, commissioning, and maintenance activities in collaboration with stakeholders to ensure seamless operations.
• Documentation & Reporting: Review and approve maintenance reports, technical documentation, and contractor performance evaluations to drive continuous improvement and accountability.
• Asset Reliability & Improvement: Support initiatives aimed at enhancing asset reliability, implementing best practices, and fostering a culture of continuous improvement within the team.
• Emergency Response: Provide expert technical guidance and leadership during emergencies or critical system failures, ensuring swift resolution and minimal disruption to operations.
• Resource & Team Management: Allocate resources effectively, plan work schedules, and manage the performance of the hard services team to achieve operational excellence.

Required Skills & Competencies

To excel in this role, the candidate must demonstrate the following competencies:

• Leadership & Team Management: Strong ability to lead, mentor, and motivate a multidisciplinary team while fostering a culture of accountability and excellence.
• Technical Proficiency: Expert knowledge of HVAC, electrical, plumbing, mechanical, and Fire & Life Safety systems, with the ability to troubleshoot complex issues.
• Problem-Solving & Planning: Exceptional analytical and organizational skills to develop strategic solutions and optimize maintenance workflows.
• Communication & Collaboration: Excellent verbal and written communication skills to liaise with stakeholders, subcontractors, and senior management effectively.
• Software Proficiency: Hands-on experience with Computerized Maintenance Management Systems (CMMS) or Computer-Aided Facilities Management (CAFM) tools, as well as Microsoft Office Suite (Word, Excel, PowerPoint).

Work Environment & Expectations

The Hard Services Lead will operate in a dynamic and fast-paced environment, requiring adaptability, resilience, and a proactive approach to problem-solving. This role demands a high level of professionalism, integrity, and a commitment to delivering exceptional service while ensuring the safety and reliability of critical infrastructure. The successful candidate will play a pivotal role in maintaining operational excellence and supporting the long-term success of our facilities.