Solution Consultant

About Lucidya

Lucidya is a cutting-edge, AI-driven platform revolutionizing customer experience (CX) intelligence by autonomously managing entire customer lifecycles—from initial engagement to retention and growth. Unlike conventional solutions that merely provide insights without action, Lucidya closes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house. Trained on millions of multilingual conversations, our platform empowers marketing, support, CX, and research teams to deliver hyper-personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

At Lucidya, we operate in a dynamic and high-stakes environment where our customers span government entities and large enterprises, each presenting unique challenges, regulatory requirements, and expectations. The Solutions Consultant plays a pivotal role at the intersection of our customers' needs and Lucidya’s ability to address them. This position is designed to ensure that prospects not only recognize the value of our product but fully grasp how it aligns with their operational workflows, strategic objectives, and business goals.

In this role, you will guide customers from initial curiosity to unwavering confidence by translating their real-world business problems into clear, compelling solutions powered by Lucidya’s platform. Your contributions will directly influence deal success, foster customer trust, and drive long-term adoption. This is not merely a support function—it is an opportunity to shape how the market perceives and leverages Lucidya’s innovative capabilities.

What You’ll Do

• Master Lucidya’s Platform: Develop a deep, hands-on understanding of our products and use cases, and confidently articulate how they address real-world customer challenges.
• Collaborate with Sales: Partner closely with the Sales team to uncover customer pain points, ask insightful questions, and design tailored solutions that address both technical and business requirements.
• Lead Engaging Demonstrations: Conduct product demonstrations, workshops, and presentations that help prospects visualize the tangible benefits of Lucidya—not just its features.
• Execute Proof of Concepts (POCs): Own and deliver POCs that provide customers with a firsthand experience of Lucidya’s value, ensuring they can confidently evaluate the platform before making a purchasing decision.
• Support Complex Sales Cycles: Address detailed customer inquiries, respond to Requests for Information (RFIs) and Requests for Proposals (RFPs), and resolve concerns with clarity and credibility.
• Bridge Internal and External Teams: Act as a liaison between customers and internal teams—Product, Engineering, and Marketing—by communicating feedback, expectations, and gaps to drive continuous improvement.
• Refine Messaging and Positioning: Work with Product Marketing to enhance messaging, positioning, and competitive differentiation based on real market insights and customer interactions.
• Drive Account Growth: Identify expansion opportunities and collaborate with customers to envision and achieve next-level success with Lucidya.
• Ensure Smooth Transitions: Facilitate seamless handovers from pre-sales to onboarding and Customer Success, ensuring customers begin their journey with clarity, confidence, and alignment.

Who You Are

• Inquisitive and Insightful: You possess a natural curiosity that drives you to explore the deeper reasons behind customer needs, not just surface-level requests.
• Exceptional Communicator: You excel at presenting to senior stakeholders and simplifying complex technical concepts into clear, relevant, and compelling narratives.
• Customer-Focused: You thrive in customer-facing roles, whether leading a demo, addressing challenging questions, or facilitating solution-driven conversations.
• Analytical Problem-Solver: You enjoy breaking down complex problems into systematic, actionable solutions, ensuring clarity and direction in every scenario.
• Proactive and Ownership-Driven: You take initiative, follow through on commitments, and deliver results without requiring constant oversight.
• Experienced Professional: You bring 2+ years of relevant experience in Solutions Consulting, Pre-Sales, Sales Operations, or Account Management within a B2B SaaS environment.
• Bilingual Communicator: You are fluent in both Arabic and English, enabling you to engage confidently with a diverse customer base.
• Technologically Proficient: You are adept at using tools such as HubSpot, PowerPoint, and Excel, and can professionally interpret and respond to RFPs.
• Collaborative Team Player: You work effectively across functions, building trust and alignment with Sales, Product, and Customer Success teams.

What the Hiring Process Will Look Like

The hiring process is designed to evaluate your expertise, communication skills, and cultural fit. It begins with a screening call with our Talent Acquisition team, followed by a technical interview with the hiring manager. Subsequent stages may include case studies, customer-facing simulations, and final interviews with key stakeholders to ensure alignment with Lucidya’s mission and values.