مسؤول مبيعات تنفيذي

Overview

An esteemed educational institution is seeking a dynamic and results-driven Executive Tele Sales Specialist to join its growing team. The ideal candidate will be responsible for driving sales growth by proactively engaging with prospective clients, nurturing leads, and converting enquiries into successful enrolments. This role demands a high level of professionalism, exceptional communication skills, and a customer-centric approach to ensure a seamless sales experience. The successful candidate will play a pivotal role in achieving monthly sales targets while maintaining strong relationships with clients throughout the enrolment process.

Key Responsibilities

• Prospecting and Lead Generation: Initiate contact with potential clients through telephone and digital communication channels to identify and qualify leads for training courses and programs.
• Enquiry Management: Respond to customer enquiries promptly, providing detailed information about course features, schedules, pricing, and benefits in a clear, persuasive, and professional manner.
• Sales Conversion: Guide prospective clients through the decision-making process, addressing concerns and objections to secure enrolments and meet sales targets.
• Follow-Up and Relationship Building: Maintain consistent and structured follow-ups with leads until the registration process is successfully completed, ensuring a positive customer experience at every stage.
• CRM Management: Accurately record and update customer information, follow-up statuses, and sales activities within the CRM system to ensure data integrity and facilitate informed decision-making.
• Performance Tracking: Monitor and report on sales performance, call metrics, and pipeline activities to provide insights into progress and areas for improvement.
• Customer Support: Address customer enquiries and resolve issues efficiently, ensuring high levels of satisfaction and retention.
• Cross-Functional Collaboration: Work closely with the Operations team to streamline the registration and onboarding processes, ensuring a smooth transition for new enrolments.
• Target Achievement: Consistently meet and exceed assigned monthly sales targets and key performance indicators (KPIs) through strategic planning and execution.

Qualifications and Requirements

• Experience: A minimum of 3 years of relevant experience in telesales, inside sales, or customer service, preferably within an educational institution, training academy, or training provider.
• Communication Skills: Exceptional verbal communication and interpersonal abilities, with the capacity to engage professionally with clients from diverse cultural and linguistic backgrounds.
• Sales Proficiency: Strong persuasion, negotiation, and closing skills, coupled with the ability to manage follow-ups effectively and perform under pressure.
• Technical Competency: Proficiency in Microsoft Office Suite and CRM systems to manage customer data and sales activities efficiently.
• Language Requirements: Fluency in Arabic is mandatory, and proficiency in English is highly advantageous.
• Personal Attributes: A goal-oriented mindset with a proven track record of achieving sales targets, excellent organizational skills, and a customer service-oriented approach.
• Additional Skills: Experience in content creation and a keen attention to detail are desirable assets for this role.

Why Join Us?

As a valued member of our team, you will have the opportunity to contribute to the growth and success of a leading educational institution. You will benefit from a supportive work environment, professional development opportunities, and the satisfaction of helping clients achieve their educational and career goals through high-quality training programs. If you are a driven and customer-focused sales professional looking to make a meaningful impact, we encourage you to apply and become part of our dynamic team.