Technical Account Manager

Own Every Moment as a Technical Account Manager at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure, delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

As a Technical Account Manager (TAM), you'll blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role involves leveraging your technical skills to provide guidance, support product adoption, and consultancy to help realize the maximum value of NetApp solutions.

• Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals.
• Relationship Building: Develop and nurture relationships with customers, becoming a trusted technical advisor and advocate throughout their journey with NetApp.
• Onboarding, Adoption and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals.
• Technical Health Checks & Escalation Management: Conduct technical health checks with customers to assess product adoption, address technical challenges, and identify areas for improvement. Manage P1 escalations alongside key internal resources.
• Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation.
• Asset Management: Provide assessments and consulting with the customer to maintain and optimize their inventory of NetApp assets and services.
• Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization.
• Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.
• Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
• Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy.