Customer Care Representative

About Majid Al Futtaim

Majid Al Futtaim Holding stands as the premier developer and operator of shopping malls, retail spaces, communities, and entertainment hubs across the Middle East, North Africa, and Central Asia. With a workforce of over 43,000 employees, annual revenues exceeding US$11 billion, and a presence in 18 countries, the company is synonymous with excellence and innovation. Our portfolio features globally recognized brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. At Majid Al Futtaim, our mission is to create Great Moments for Everyone, Every Day, by delivering unparalleled customer experiences and fostering sustainable growth.

Role Overview

The Customer Care Representative plays a pivotal role in driving sales growth and enhancing profitability by overseeing daily operations, mentoring team members, and optimizing performance. This position is integral to ensuring customer satisfaction while maintaining operational efficiency within the Contact Center environment.

Key Responsibilities

• Communication and Reporting: Serve as a liaison between personnel, operational teams, and Contact Center supervisors or managers by accurately communicating all relevant issues, including personnel, operational, and product-related concerns.
• Customer Request Processing: Handle customer inquiries, complaints, and requests with precision and efficiency, ensuring all resolutions are delivered in a timely manner.
• Customer Expectation Management: Focus on meeting and exceeding customer expectations by leveraging all available resolution options and ensuring a seamless experience.
• Information Dissemination: Share critical information with all Contact Center associates to maintain alignment and foster a cohesive working environment.
• Collaboration and Teamwork: Actively participate in team and leadership meetings to contribute to strategic discussions and operational improvements. Promote a culture of collaboration, safety, respect, and efficiency among all associates.
• Cross-Functional Communication: Engage effectively with company associates and external business contacts to ensure smooth operations and alignment with organizational goals.

Requirements

• High School Certificate or equivalent qualification.
• Prior experience in retail, sales, or customer service roles.
• Fluency in both English and Arabic, with strong verbal and written communication skills.
• Minimum of one year of experience in a customer service capacity.

What We Offer

At Majid Al Futtaim, we are committed to creating unforgettable moments and fostering happiness through exceptional experiences. With a legacy of 27 years as a regional market leader, we offer a dynamic and supportive work environment where innovation and collaboration thrive. Join a diverse team of over 45,000 talented professionals guided by our Leadership Model, and become part of an organization that values your growth and contributions.

We provide a friendly and inclusive workplace where positivity and enthusiasm are shared among colleagues. As a Customer Care Representative, you will have the opportunity to develop your skills, contribute to meaningful projects, and be part of a company that is shaping the future of retail and entertainment in the region.