Assistant IT Manager - Raffles & Fairmont The Red Sea

About Raffles & Fairmont The Red Sea

Raffles & Fairmont The Red Sea, located within the Kingdom of Saudi Arabia’s visionary Red Sea Project, represents a groundbreaking destination that seamlessly blends luxury hospitality with unparalleled natural beauty. Set along 200 kilometers of pristine coastline, this extraordinary resort encompasses an archipelago of over 90 untouched islands, dormant volcanoes, vibrant marine ecosystems, and ancient archaeological sites. With 361 elegantly designed rooms, eleven distinctive dining concepts—including overwater restaurants offering breathtaking views of the Red Sea and mangroves—and a world-class spa, the property is poised to redefine sustainable luxury hospitality. Committed to environmental stewardship and innovative design, Raffles & Fairmont The Red Sea is not merely a hotel but a transformative experience that aligns with the highest standards of luxury and sustainability.

Position Overview

We are seeking a highly motivated and technically proficient Assistant IT Manager to join our dynamic team at Raffles & Fairmont The Red Sea. In this pivotal role, you will play a critical part in ensuring the seamless operation, security, and continuous enhancement of our IT infrastructure and systems. Reporting directly to the Director of IT and collaborating closely with hotel leadership, you will be instrumental in maintaining the reliability and performance of all technology solutions that underpin our operations and elevate the guest experience to meet the exacting standards of the Fairmont brand. This position offers a unique opportunity to contribute to the pre-opening and operational phases of a world-class luxury resort, where innovation and excellence are at the forefront of every initiative.

Key Responsibilities

• System Operations & Support: Provide day-to-day operational support for all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), network infrastructure, servers, telephony, Wi-Fi, and end-user devices. Ensure these systems operate with optimal efficiency to support seamless hotel operations.
• System Availability & Security: Assist in maintaining high system availability, performance, and security across all departments. Implement and enforce IT security policies, access controls, data backups, and disaster recovery procedures to safeguard sensitive information and maintain business continuity.
• Technical Troubleshooting & Support: Deliver expert technical support and troubleshooting for hardware, software, and network-related issues. Serve as the first line of defense in resolving IT incidents to minimize operational disruptions.
• System Integrations & Upgrades: Support the integration of critical systems such as PMS, POS, Finance, Sales, Food & Beverage (F&B), and third-party applications. Assist in the implementation of system upgrades, patches, and new software releases, ensuring minimal disruption to hotel operations.
• Documentation & Compliance: Maintain accurate and up-to-date IT documentation, including asset registers, software licenses, and system configurations. Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulatory frameworks. Support IT audits, risk assessments, and compliance reporting as needed.
• Vendor & Stakeholder Management: Coordinate with vendors, manage service contracts, and liaise with department heads to understand and address operational technology needs. Provide basic system training to hotel colleagues to enhance their technical proficiency.
• Leadership & Operational Support: Act as a deputy to the IT Manager during critical hotel operations, pre-opening activities, and special events. Support leadership in decision-making processes and contribute to strategic IT initiatives that align with the resort’s long-term goals.
• Data Protection & Confidentiality: Uphold the highest standards of data protection, confidentiality, and information security. Ensure that all IT practices adhere to the resort’s policies and the stringent requirements of the luxury hospitality industry.

Qualifications & Experience

• Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Equivalent professional certifications in IT management or cybersecurity will be considered an asset.
• Professional Experience: Minimum of 3–5 years of progressive experience in hotel IT operations, with at least 2 years in a supervisory or assistant-level role. Direct exposure to luxury hotel environments and familiarity with high-end guest expectations are highly desirable.
• Technical Proficiency: Strong knowledge of hotel systems, particularly Property Management Systems such as Opera, POS systems, network infrastructure, Wi-Fi solutions, and end-user support. Experience with system integrations, cloud-based applications, and vendor management is essential.
• Soft Skills: Exceptional analytical, problem-solving, and troubleshooting abilities. Excellent communication and stakeholder management skills, with the capacity to liaise effectively with both technical and non-technical teams. Ability to work flexible hours, including on-call support, to ensure round-the-clock operational readiness.
• Regional & Industry Knowledge: Prior experience in the Middle East or luxury hospitality sector is mandatory. Familiarity with pre-opening IT deployments in high-end resorts is a significant advantage.
• Personal Attributes: A commitment to maintaining impeccable grooming and personal presentation standards, consistent with the luxury ethos of Raffles & Fairmont The Red Sea. Strong ethical standards, attention to detail, and a proactive approach to problem-solving are essential.

Why Join Us?

As an Assistant IT Manager at Raffles & Fairmont The Red Sea, you will be at the heart of a transformative project that is setting new benchmarks in luxury and sustainability. You will have the opportunity to work within a world-class team, contribute to the development of a flagship resort, and play a pivotal role in delivering an unforgettable guest experience. This role offers professional growth, exposure to cutting-edge technology, and the chance to be part of a brand synonymous with excellence in hospitality. If you are passionate about technology, committed to delivering exceptional service, and eager to make a lasting impact in a dynamic and rewarding environment, we invite you to apply and become part of our visionary team.