Renewals Specialist

Join Cisco’s Global Collaboration Renewals Team

Cisco is seeking a highly motivated Collaboration Renewals Specialist to join our dynamic Collaboration Renewals Sales team within the Software Recurring Revenue Sales organization. As a key member of a diverse and high-performing global team, you will play a pivotal role in driving profitable growth by delivering exceptional customer experiences and maximizing renewal opportunities for Cisco’s Collaboration portfolio. This role offers an exciting opportunity to work in a fast-paced, innovative environment where collaboration, creativity, and adaptability are at the forefront of our success.

Our team is dedicated to serving customers throughout their lifecycle, ensuring they achieve relevant business outcomes through Cisco solutions. By leveraging cutting-edge technology and fostering strong relationships with customers, partners, and internal stakeholders, we empower our team to perform at their best while making a meaningful impact on businesses worldwide. Join us and be part of a culture that values agility, community engagement, and transformative solutions that shape the future.

Your Impact as a Collaboration Renewals Specialist

In this role, you will be the driving force behind renewals growth for Cisco’s Collaboration portfolio. Each day will present new challenges and opportunities as you collaborate closely with customers, partners, and internal teams to craft compelling renewal strategies. Your responsibilities will include:

• Driving Renewals Growth: Build, develop, and execute a robust sales pipeline to ensure near-term growth while proactively managing future-term renewals to stay ahead of the curve.
• Customer-Centric Engagement: Communicate the business benefits of Cisco’s Collaboration Software solutions with confidence, addressing customer objections, adoption barriers, and competitive risks while highlighting opportunities for migration and expansion.
• Partner Collaboration: Educate and excite our partners and partner teams on the Collaboration Renewals story, fostering engagement and driving business development opportunities to strengthen our ecosystem.
• Data-Driven Decision Making: Utilize strong analytical skills to support quote creation, track customer interactions, and close renewal opportunities efficiently. Leverage tools like Salesforce.com and Gong.io to monitor progress and drive opportunities through the sales cycle.
• Strategic Account Management: Lead and build sales opportunities in collaboration with Cisco Partners, Collaboration Account Executives, and technical teams to develop and execute renewal strategies for key accounts.

Minimum Qualifications

To excel in this role, you must meet the following requirements:

• Language Proficiency: Fluency in both Arabic and English, including strong written and verbal communication skills for customer, partner, and internal business interactions.
• Education and Experience: Bachelor’s degree or a minimum of 3+ years of experience in sales, renewals, sales support, customer success, or account management.
• Customer and Partner Engagement: Proven experience working directly with customers and/or channel partners in a sales or renewal-related capacity.
• CRM Proficiency: Hands-on experience using a CRM or sales tracking tool, such as Salesforce.com, to manage customer accounts, pipelines, or sales opportunities.

Preferred Qualifications

While not mandatory, the following qualifications will enhance your candidacy for this role:

• Tool Proficiency: Previous experience working with Salesforce and Gong.
• Industry Knowledge: Familiarity with Cisco Install Base, Cisco software offers, or recurring revenue renewal cycles.
• Personal Attributes: A self-starter with a high-energy, positive demeanor, and a strong customer-focused mindset.
• Sales and Negotiation Skills: Exceptional negotiation and communication abilities to drive successful renewals and expansions.
• Analytical Acumen: Strong ability to analyze data and financial reports to propose, identify, and upsell renewal opportunities.
• Organizational Excellence: Exceptional organizational skills with the ability to manage multiple accounts and deadlines while maintaining strong follow-up practices.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with a keen eye for detail.

Why Join Cisco?

At Cisco, we are at the forefront of revolutionizing how data and infrastructure connect and protect organizations worldwide. As a member of our team, you will have the opportunity to work with the latest Cisco technology, enabling you to perform at your highest potential while contributing to meaningful business outcomes. Our culture fosters innovation, collaboration, and community engagement, ensuring that every employee has the tools and support they need to succeed. Join us and be part of a global organization that is shaping the future of technology and business connectivity.