AO Performance Monitoring

Front Office RAN & Core Performance Monitoring Engineer – Drive Network Excellence and Innovation

Are you a detail-oriented professional with a passion for telecommunications and a drive to ensure seamless network performance? Ericsson is seeking a motivated Front Office RAN & Core Performance Monitoring Engineer to join our dynamic team. In this critical role, you will be at the forefront of real-time network monitoring, performance analysis, and service assurance, ensuring that our Radio Access Network (RAN) and Core Network environments operate at peak efficiency. Your expertise will directly contribute to maintaining high service availability, optimizing network performance, and driving automation and AI-driven improvements in a modern managed services environment.

Your Key Responsibilities

As a Front Office RAN & Core Performance Monitoring Engineer, you will be responsible for a wide range of operational and analytical tasks designed to uphold network integrity and service quality. Your daily activities will include:

• Real-Time Network Monitoring: Utilize advanced operational monitoring platforms to continuously assess the health, performance, and availability of RAN and Core Network elements, ensuring proactive identification of potential issues.
• Performance Analysis & KPI Management: Analyze network performance Key Performance Indicators (KPIs) to detect service degradations, capacity constraints, and abnormal trends. Your insights will be critical in maintaining optimal network performance and customer satisfaction.
• First-Level Troubleshooting: Conduct initial troubleshooting of alarms, performance degradations, and service-impacting events by following established operational procedures. Your ability to resolve issues swiftly will minimize downtime and service disruptions.
• Incident Correlation & Escalation: Correlate alarms, performance indicators, and customer impact to accurately assess incidents and prioritize resolution efforts. Escalate complex issues to Back Office or vendor teams with comprehensive technical analysis and supporting evidence.
• Service Level Agreement (SLA) & Performance Tracking: Monitor SLA compliance, Mean Time to Repair (MTTR), alarm aging, and other operational performance indicators to ensure adherence to service excellence standards.
• Cross-Functional Collaboration: Work closely with engineering, optimization, transmission, and field operations teams to coordinate incident resolution and ensure seamless communication during critical events.
• Reporting & Continuous Improvement: Prepare detailed operational reports, performance summaries, and trend analyses to support data-driven decision-making and continuous service improvement initiatives.
• Automation & AI Integration: Support automation initiatives by leveraging dashboards, scripting, workflow tools, and AI-assisted operational processes. Identify recurring issues and propose automation or process improvements to enhance operational efficiency and reduce manual effort.
• Documentation & Knowledge Management: Maintain up-to-date operational documentation, knowledge articles, and troubleshooting procedures to ensure knowledge continuity and support team training.
• 24/7 Shift-Based Operations: Participate in a rotational shift schedule to provide round-the-clock monitoring and service assurance, ensuring uninterrupted network performance.
• Continuous Learning & Development: Engage in ongoing training and professional development to stay abreast of advancements in RAN, Core Network technologies, automation, and AI-driven operational strategies.

Your Qualifications & Skills

To excel in this role, you will bring the following qualifications and competencies:

• Education: A Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical field.
• Professional Experience: Minimum of 2 years of hands-on experience in Telecom Front Office Operations, Performance Monitoring, Service Assurance, or Network Operations Center (NOC) environments.
• Technical Knowledge: A solid understanding of RAN technologies, including 2G, 3G, 4G, and 5G, as well as Core Network fundamentals. Familiarity with network monitoring, alarm management, and performance management tools is essential.
• Analytical & Troubleshooting Skills: Strong analytical abilities and a methodical approach to troubleshooting, with the capacity to prioritize multiple incidents in a high-pressure, fast-paced operational setting.
• Incident Management: A working knowledge of ITIL Incident Management principles, enabling you to effectively assess and resolve network issues while adhering to best practices.
• Technical Proficiency: Basic knowledge of SQL, Python, Power BI, scripting languages, or automation tools is advantageous. Experience with telecom vendor platforms such as Ericsson, Nokia, or Huawei is a plus.
• Soft Skills: Exceptional communication skills and the ability to collaborate effectively with multicultural and cross-functional teams. Your interpersonal skills will be key to fostering a cohesive and productive work environment.
• Adaptability: A self-driven mindset with a passion for telecommunications, automation, and continuous improvement. Willingness to work in a 24/7 shift environment is required.

Why Ericsson?

At Ericsson, we empower our employees to innovate and push the boundaries of what’s possible in the telecommunications industry. By joining our team, you will have the opportunity to work on groundbreaking solutions that address some of the world’s most complex challenges. You won’t just be part of a team—you’ll be part of a global community of diverse innovators, all committed to shaping the future of connectivity. Your contributions will be recognized, and your career will flourish in an environment that values creativity, collaboration, and excellence.

We are dedicated to fostering a diverse and inclusive workplace, where every individual’s unique perspective is valued and celebrated. At Ericsson, your growth and development are our priorities, and we are committed to providing the resources and support you need to succeed.