Receptionist-Operations-Club Management-CX

Join Leejam Sports Company – The Leading Fitness Club Operator in the Middle East

Leejam Sports Company, recognized as the largest fitness club operator in the Middle East, is on a mission to inspire and empower individuals across the region to embrace a healthier, more active lifestyle. As a forward-thinking organization, we are committed to delivering exceptional fitness experiences while fostering a culture of innovation, collaboration, and excellence. We are currently seeking a highly motivated and customer-focused Receptionist-Operations-Club Management-CX to join our dynamic team in Al Khobar, Saudi Arabia.

About the Role

In this pivotal position, you will serve as the first point of contact for our valued members, ensuring a seamless and welcoming experience at our premier fitness clubs. Your responsibilities will encompass a blend of reception duties, operational support, and club management tasks, all designed to enhance member satisfaction and operational efficiency. This role is ideal for individuals who thrive in fast-paced environments, possess strong interpersonal skills, and are passionate about delivering outstanding customer service.

Key Responsibilities

• Member Engagement and Support: Greet and assist members with professionalism, addressing their inquiries, and providing information about club services, memberships, and facilities. Ensure a positive first impression by maintaining a warm and inviting demeanor at all times.
• Operational Excellence: Support daily club operations by managing front desk activities, including handling phone calls, emails, and walk-in inquiries. Coordinate with the operations team to ensure smooth workflows and adherence to club policies and procedures.
• Club Management Assistance: Collaborate with club managers to oversee administrative tasks, such as scheduling, record-keeping, and inventory management. Assist in organizing and promoting club events, classes, and wellness programs to enhance member engagement.
• Customer Experience (CX) Focus: Actively seek feedback from members to identify opportunities for service improvement. Address concerns promptly and escalate issues to the appropriate departments to ensure resolution and member satisfaction.
• Team Collaboration: Work closely with cross-functional teams, including fitness instructors, maintenance staff, and management, to ensure a cohesive and high-performing club environment. Participate in team meetings and contribute to strategic initiatives aimed at enhancing club performance.
• Compliance and Safety: Ensure compliance with health and safety regulations, as well as company policies. Maintain a clean, organized, and secure reception area to uphold the club’s professional standards.

Ideal Candidate Profile

We are looking for a candidate who embodies our core values of integrity, innovation, and excellence. The ideal candidate will possess the following qualifications and attributes:

• Education and Experience: A high school diploma or equivalent is required; a degree in hospitality, business administration, or a related field is a plus. Prior experience in a customer service or receptionist role within a fitness, hospitality, or service-oriented environment is highly desirable.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to interact professionally with diverse groups of people. Fluency in English and Arabic is preferred.
• Organizational Abilities: Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a busy environment.
• Technical Proficiency: Familiarity with office software, such as Microsoft Office Suite, and experience with membership management systems or CRM tools are advantageous.
• Personal Attributes: A proactive, solution-oriented mindset with a passion for delivering exceptional customer service. The ability to remain calm under pressure and handle challenging situations with diplomacy and professionalism.

Why Join Leejam Sports Company?

At Leejam Sports, we are committed to fostering a work environment that nurtures growth, creativity, and collaboration. As a valued member of our team, you will benefit from:

• Competitive Compensation: A competitive salary package, along with performance-based incentives and bonuses.
• Professional Development: Access to training programs, workshops, and career advancement opportunities to help you grow both personally and professionally.
• Comprehensive Benefits: Enjoy a range of benefits, including health insurance, paid time off, and discounts on fitness club memberships and services.
• Inclusive Culture: Be part of a diverse and inclusive workplace that values teamwork, innovation, and continuous improvement.
• Impactful Work: Contribute to a meaningful mission that promotes health and wellness across the Middle East, making a tangible difference in the lives of our members.

If you are a dedicated professional seeking a rewarding career in a dynamic and customer-centric organization, we encourage you to apply for the Receptionist-Operations-Club Management-CX position at Leejam Sports Company. Join us in shaping the future of fitness and wellness in the region.