Support Services Supervisor

Support Services Supervisor – Lead Operational Excellence at Batterjee Medical College

Batterjee Medical College is seeking a dynamic and detail-oriented Support Services Supervisor to oversee seamless daily operations across our campus. In this pivotal role, you will serve as the backbone of administrative and hospitality support, ensuring that faculty, staff, and visitors experience exceptional service while maintaining the highest standards of professionalism and efficiency. This is an opportunity to make a tangible impact on the operational flow of an esteemed educational institution, where your organizational prowess and service-oriented mindset will drive excellence in every aspect of campus life.

As the Support Services Supervisor, you will play a central role in coordinating and optimizing administrative functions, hospitality services, and logistical operations. Your responsibilities will span a broad spectrum, from managing office essentials to facilitating high-profile events, ensuring that every detail is handled with precision and care. This role demands a proactive approach, a commitment to service excellence, and the ability to anticipate needs before they arise—all while fostering a collaborative and efficient work environment.

Key Responsibilities:

• Administrative Coordination: Oversee the handling of office service requests, including stationery, printing, supplies, and meeting room setups, ensuring all operational needs are met promptly and efficiently.
• Event and Hospitality Management: Provide comprehensive hospitality support, including refreshments, catering, and event setups, while coordinating logistics for furniture relocations, event arrangements, and room preparations to guarantee flawless execution.
• Vendor and Inventory Management: Collaborate with vendors to procure supplies, obtain quotations, and manage deliveries, while maintaining accurate inventory records for office and hospitality items to avoid shortages or excesses.
• Stakeholder Liaison: Serve as the primary point of contact for faculty, staff, and departments, addressing their support service needs with professionalism and resolving issues with timely and effective solutions.
• Compliance and Safety: Ensure strict adherence to institutional policies, safety protocols, and hygiene standards across all support services to create a secure and welcoming environment for everyone on campus.
• VIP and Institutional Events: Lead the coordination of visits from high-profile guests and institutional events, ensuring that every interaction reflects the college’s commitment to excellence and professionalism.
• Cross-Departmental Collaboration: Work closely with maintenance, housekeeping, and security teams to follow up on service requests, fostering a cohesive and well-coordinated operational framework.

Requirements:

• Education: A diploma or bachelor’s degree in Administration, Business, Hospitality, or a related field is required. Candidates with specialized training in event management, operations, or customer service will be particularly well-suited for this role.
• Experience: 2–3 years of hands-on experience in administrative support, hospitality, or customer service is essential, with a preference for candidates who have worked in corporate or university settings. Experience in managing events, coordinating logistics, or overseeing support services will be highly valued.
• Skills and Competencies: Exceptional communication, organizational, and customer service skills are non-negotiable. The ability to multitask, prioritize tasks under pressure, and adapt to evolving demands will ensure success in this fast-paced environment. Proficiency in Microsoft Office and basic administrative systems is also required.
• Language Proficiency: Fluency in both Arabic and English is mandatory, as effective communication is critical to the role’s success.
• Personal Attributes: This role demands a commitment to service excellence, teamwork, adaptability, reliability, and initiative. The ideal candidate will embody professionalism in every interaction, setting a high standard for the entire support services team.

If you are a detail-oriented professional with a passion for creating seamless operational experiences and a dedication to service excellence, we invite you to join our team at Batterjee Medical College. Your leadership will be instrumental in elevating the standard of support services and contributing to the overall success of our institution.