Account Manager

About Ethos

Ethos is the fastest-growing digital communication group in the MENA region, renowned for transforming bold ideas into impactful digital realities. With a dynamic and ambitious culture, we thrive on the energy of our young, collaborative teams operating across four strategic offices in the region. Our mission is to drive the success of leading global brands, including McDonald’s, General Motors, and American Express, by delivering innovative digital solutions that resonate with audiences and elevate market presence. We seek talented professionals who bring fresh perspectives, creative thinking, and a passion for digital excellence to our growing family.

Position Overview

As an Account Manager at Ethos, you will play a pivotal role in nurturing and expanding client relationships while driving the strategic and creative vision of our agency. This role demands a blend of business acumen, leadership, and a deep understanding of digital marketing to ensure client success and agency growth. You will act as the primary liaison between our clients and internal teams, translating business objectives into actionable marketing strategies and ensuring seamless execution. If you are a strategic thinker with a passion for building lasting partnerships and delivering measurable results, we invite you to join our team and contribute to our continued success.

Key Responsibilities

Business Management

• Client Growth & Retention: Champion the growth and management of assigned client accounts, ensuring their long-term success and satisfaction. Develop and implement comprehensive marketing plans that align with client business objectives and agency capabilities.
• Innovation & Methodologies: Introduce and refine methodologies and work practices that enhance both agency and client performance, fostering a culture of continuous improvement and profitability.
• Talent Development: Recruit, mentor, and inspire top-tier talent to elevate the quality and creativity of our work. Provide strategic input on career development roadmaps to nurture future leaders within the agency.
• Resource Allocation: Creatively allocate resources to balance client demands with agency profitability, ensuring optimal outcomes for all stakeholders.

Client Relationship Leadership

• Executive Engagement: Build and maintain strong, trust-based relationships with client executives by demonstrating deep business and marketing expertise. Act as a trusted advisor who understands and anticipates client needs.
• Strategic Insights: Leverage a thorough understanding of clients’ industries, competitors, and brands to develop groundbreaking solutions that address their evolving challenges.
• Conflict Resolution: Address and resolve conflicts swiftly and effectively, minimizing organizational and interpersonal disruptions while fostering a collaborative environment.
• Team Engagement: Actively engage in the development of account teams and other departmental teams, ensuring alignment and high performance across the agency.

Strategic Development

• Marketing Strategy: Lead the development of marketing strategies and plans in collaboration with strategic leadership, identifying innovative opportunities to drive client business results across all disciplines.
• Budget Stewardship: Serve as the client’s investment manager, treating their budgets with the utmost care and responsibility. Focus on marketing effectiveness and efficiency to maximize return on investment.

Solution Development & Execution

• Campaign Oversight: Manage the end-to-end development of campaigns, ensuring they meet and exceed client expectations while uncovering opportunities for further innovation and growth.
• Creative Direction: Provide critical insights during major creative concept reviews, guiding the expansion of briefs and solutions to achieve outstanding outcomes.
• Social Media Expertise: Demonstrate a deep understanding of social media platforms, emerging trends, and content formats to deliver engaging and impactful digital experiences.
  • Oversee the planning and execution of video production and content projects, from brief development to production timelines and creative approvals.
  • Collaborate with creative, media, and production teams to ensure the delivery of on-brand, timely, and highly engaging social content.
  • Utilize social listening tools such as Talkwalker, Emplifi, and Social Insider to gather actionable insights, monitor performance, and optimize content strategies.

Financial Management

• Revenue & Profitability: Consistently meet and exceed revenue and margin targets while identifying organic growth opportunities to expand client accounts.
• Financial Stewardship: Monitor and enhance the financial health of assigned accounts, ensuring all business decisions consider profitability and long-term sustainability.
  • Lead administrative and contractual relationships, including fee negotiations and contract compliance, to protect the agency’s interests.
  • Prepare and present performance reports and campaign learnings to clients and internal stakeholders, demonstrating the value delivered and areas for improvement.