Coord-Marketing

Coord-Marketing – Elevate Brand Awareness and Guest Engagement at Four Points by Sheraton

Join our dynamic team at Four Points by Sheraton in Riyadh, Saudi Arabia, as a Coord-Marketing professional, where you’ll play a pivotal role in shaping guest experiences, driving revenue growth, and reinforcing Marriott’s reputation for excellence. This full-time position offers an exciting opportunity to merge strategic marketing initiatives with exceptional hospitality, ensuring every interaction leaves a lasting positive impression.

In this role, you will be the bridge between Marriott’s brand promise and the guests who experience it daily. Your responsibilities will span from fostering internal and external brand awareness to leveraging sales techniques that enhance guest loyalty and maximize revenue. You’ll identify opportunities to upsell premium services, such as event enhancements or exclusive preview packages, while delivering personalized recommendations that elevate the Marriott experience. Whether guiding potential owners through the intricacies of vacation club memberships or verifying eligibility for exclusive tours, your role is instrumental in creating seamless and memorable interactions.

Your expertise will extend to addressing guest inquiries with precision—from property amenities to service details—while ensuring all communications, both verbal and written, reflect Marriott’s commitment to professionalism and clarity. You’ll also play a key part in reinforcing guest loyalty through thoughtful gestures, such as complimentary rewards or exclusive perks, all while adhering to the highest standards of confidentiality and corporate policy.

As part of a collaborative team, you’ll contribute to a culture of excellence, where every associate’s unique perspective is valued. Your ability to anticipate guest needs, maintain positive relationships, and uphold quality assurance standards will be essential in fostering a welcoming environment where guests feel truly appreciated. This role requires a blend of customer-centric enthusiasm, organizational acumen, and a dedication to delivering exceptional service—qualities that align perfectly with Marriott’s global standards.

Key Responsibilities:

• Brand Advocacy: Promote Marriott’s brand image both internally and externally, ensuring consistency in messaging and guest perception.
• Revenue Growth: Utilize proven sales techniques to increase revenue through upselling, cross-selling, and promoting premium offerings such as preview packages, tours, and event enhancements.
• Guest Engagement: Build and maintain strong relationships with guests, addressing their needs with professionalism and genuine care, from initial inquiries to post-visit follow-ups.
• Sales Support: Educate potential owners on vacation club memberships, verify eligibility for exclusive tours, and ensure all sales processes comply with company guidelines.
• Complimentary Gestures: Implement and manage complimentary rewards, such as loyalty points or exclusive perks, to enhance guest satisfaction and encourage repeat visits.
• Communication Excellence: Handle all guest communications—phone calls, emails, and in-person interactions—with clarity, professionalism, and adherence to Marriott’s communication standards.
• Team Collaboration: Foster a positive work environment by supporting colleagues, contributing to team goals, and actively participating in quality assurance initiatives.
• Operational Integrity: Uphold Marriott’s policies, protect proprietary information, and ensure all company assets are used responsibly and ethically.
• Physical Demands: Perform tasks requiring standing, sitting, or walking for extended periods, as well as handling objects weighing up to 10 pounds with ease.

At Four Points by Sheraton, we believe in the power of a diverse and inclusive workforce. This role is an opportunity to be part of a global team where your unique background and talents are celebrated, and where every associate is empowered to grow. If you’re passionate about hospitality, driven by a desire to create meaningful guest connections, and eager to contribute to a brand synonymous with quality and innovation, we invite you to join us in delivering unforgettable experiences.

Marriott International is an equal opportunity employer, committed to fostering a workplace where all associates feel valued, respected, and inspired to achieve their full potential. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by law.

Ready to make a difference in the world of hospitality? Apply today and become part of a legacy that blends timeless elegance with modern innovation.