Front Desk Receptionist

Join Stella Stays: Redefining the Future of Living

At Stella Stays, we are pioneering a new era in hospitality—where modern living meets seamless convenience. Since our inception in 2019, we have redefined what it means to call a space home, offering fully furnished, tech-driven residences across the MENA region. Our vision is simple: eliminate the hassle of traditional stays by providing instant-ready, beautifully designed homes equipped with premium amenities, from high-speed connectivity to world-class facilities. With a rapidly expanding footprint, we are shaping the future of flexible living—whether for short-term stays or extended periods.

As a fast-growing organization, Stella Stays thrives on innovation, agility, and collaboration. Our team is composed of ambitious professionals who embrace challenges, drive impactful change, and contribute to groundbreaking solutions. If you’re passionate about making a difference in hospitality and want to be part of a dynamic, high-energy environment, we invite you to be a part of our journey.

About the Role

We are seeking a dynamic and highly organized Front Desk Receptionist in Riyadh to elevate guest experiences, streamline operational efficiency, and ensure seamless interactions across all stakeholders. This role is the cornerstone of our guest-facing operations, requiring a blend of professionalism, adaptability, and a commitment to excellence. The ideal candidate will thrive in a fast-paced environment, delivering exceptional service while maintaining meticulous attention to detail.

Key Responsibilities

• Guest Experience Excellence: Conduct thorough check-in and check-out inspections to ensure properties are guest-ready and maintain the highest standards of cleanliness and functionality. Act as the primary point of contact for all guest inquiries, resolving issues promptly and professionally to foster long-term satisfaction.
• Operational Coordination: Oversee in-house inventory management, ensuring stock levels are optimized for seamless guest experiences. Supervise maintenance and cleaning teams, coordinating schedules and quality checks to uphold Stella Stays’ reputation for excellence.
• Problem-Solving and Coordination: Promptly address maintenance requests, repairs, and service add-ons, collaborating with internal teams and external vendors to minimize disruptions. Source and manage reliable service providers, negotiating contracts to ensure cost-effectiveness and quality.
• Administrative Leadership: Prepare and submit accurate daily, weekly, and monthly reports on property operations, guest feedback, and compliance metrics. Maintain strict confidentiality of sensitive information while ensuring seamless data management.
• Stakeholder Engagement: Serve as the welcoming face of Stella Stays, greeting guests, clients, and partners with professionalism and warmth. Handle incoming calls, messages, and correspondence with precision, directing inquiries efficiently and maintaining a polished reception area.
• Strategic Support: Assist with ad hoc administrative tasks to support broader operational goals, contributing to the smooth functioning of Stella Stays’ dynamic environment.

Requirements

The successful candidate will possess:

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred), though exceptional candidates from other disciplines will be considered.
• Proven experience in front desk or operations management, ideally within the hospitality industry, where leadership, problem-solving, and guest relations are paramount.
• Exceptional organizational skills and the ability to multitask in a fast-paced setting, with an unwavering commitment to detail and accuracy.
• Outstanding communication and interpersonal abilities to engage effectively with diverse stakeholders, including guests, vendors, and internal teams, fostering positive relationships.
• Proficiency in property management systems and relevant software, with adaptability to learn new tools as needed.
• The capacity to work independently and make sound decisions under pressure, aligning actions with Stella Stays’ core values of innovation and guest-centric service.

This role offers an opportunity to grow within a forward-thinking organization, where your contributions will directly impact the guest experience and operational success. If you’re ready to take on a challenging yet rewarding position in a company at the forefront of hospitality innovation, we encourage you to apply.