Field Service Engineer

About John Crane

John Crane, a business unit of Smiths Group, stands at the forefront of delivering mission-critical flow control solutions for the energy and process industries. Our innovative portfolio includes mechanical seals and systems, high-performance couplings, advanced filtration solutions, and cutting-edge predictive digital monitoring technologies. With a global footprint spanning over 200 sites across more than 50 countries, we empower our customers to achieve operational excellence, minimize downtime, enhance efficiency, and comply with stringent environmental regulations. Our team of over 6,000 professionals worldwide collaborates closely with clients to ensure their operations remain safe, reliable, and sustainable.

Role Overview

We are seeking a dedicated and technically proficient Field Service Engineer to join our dynamic team in Yanbu. The ideal candidate will possess a deep understanding of mechanical seals and rotating equipment, coupled with a strong commitment to delivering exceptional on-site technical support and service. This role demands a proactive approach, exceptional problem-solving skills, and a relentless dedication to upholding John Crane’s reputation for excellence in the field. The successful candidate will play a pivotal role in maintaining and enhancing our market presence while fostering long-term relationships with key end users.

Key Responsibilities

• On-Site Technical Support: Conduct regular site visits to install, troubleshoot, and maintain mechanical seals and associated equipment, ensuring optimal performance and minimal downtime for our clients.
• Comprehensive Reporting: Generate detailed seal observation reports, including thorough analysis and actionable recommendations to improve system efficiency and reliability.
• Precision Repairs: Perform expert repairs both on-site and in our workshop, adhering to the highest standards of quality and safety.
• Project Collaboration: Assist end users during critical shutdowns and project commissioning, providing hands-on support to ensure seamless execution.
• Contract Maintenance: Support and uphold refurbishment contracts, ensuring that all equipment meets or exceeds performance expectations.
• Site Surveys and Measurements: Conduct precise measurements and site surveys, coordinating installations to meet project specifications and client requirements.
• Stakeholder Engagement: Collaborate effectively with internal teams, local partners, and agents to deliver cohesive and efficient service solutions.
• Technical Reviews: Participate in technical reviews to evaluate and enhance the performance of our products and services, driving continuous improvement.
• Market Expansion: Maintain and grow our company’s market presence within the assigned territory, identifying and capitalizing on new business opportunities.
• Client Relationships: Build and nurture strong, trust-based relationships with end users, ensuring their long-term satisfaction and loyalty.
• Complex Issue Resolution: Address and resolve intricate equipment issues, providing expert guidance to support project requirements and client needs.

Qualifications and Experience

• Bachelor’s degree in mechanical engineering or a closely related discipline.
• Minimum of 5 years of hands-on experience in engineering and field service, with a strong focus on mechanical seals and refinery rotating equipment.
• Proven ability to thrive in proactive, multinational, and multicultural work environments.
• In-depth technical knowledge of John Crane’s product portfolio, or the capacity to rapidly acquire and apply this expertise.

Why Join Us?

At John Crane, we are committed to fostering an inclusive and diverse workplace where every employee can thrive. Our global team is supported by a variety of Employee Resource Groups (ERGs), including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity, providing safe spaces for connection and collaboration. We celebrate excellence through our annual Smiths Excellence Awards, recognizing outstanding contributions that drive our business forward. Our inclusive culture is built on the principles of equality and ethics, ensuring that all employees, regardless of background, have the opportunity to succeed.

We offer a competitive compensation and benefits package, along with the chance to contribute to meaningful projects that shape the future of the industry. If you are a skilled and service-oriented professional looking to advance your career in a dynamic and rewarding environment, we invite you to apply and become part of our global team.

John Crane is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristic. We are proud to uphold a workplace grounded in equality and integrity.

Please note: At no stage during the hiring process will Smiths Group or any of its recruitment partners request payment for participation in interviews or assessments.