ServiceNow Architect

ServiceNow Architect – Drive Digital Transformation at TCS (MEA)

Join Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, as a **ServiceNow Architect** in Riyadh, Saudi Arabia. As part of India’s largest multinational business group, TCS empowers enterprises with cutting-edge technology and cognitive-powered solutions, enabling seamless digital transformation across industries. With a workforce of over 616,000 consultants spanning 157 nationalities, we deliver excellence through our pioneering Location Independent Agile™ model.

In this full-time role, you will leverage your deep expertise in **ServiceNow architecture** to design, implement, and optimize enterprise-grade solutions that enhance operational efficiency, IT service management, and digital workflows. This is an opportunity to shape the future of service delivery for some of the world’s most innovative organizations.

Key Responsibilities & Impact

As the **ServiceNow Architect**, your strategic contributions will include:

• Architecting and Optimizing ServiceNow Platforms: Lead the design and implementation of robust ServiceNow architectures, with a specialized focus on **ITSM (IT Service Management), ITOM (IT Operations Management), and HRSD (Human Resources Service Delivery)**. Ensure alignment with best practices and industry standards to deliver scalable, high-performance solutions.
• ITIL and Enterprise Integration Expertise: Apply deep knowledge of **ITIL frameworks** to streamline IT service delivery, incident management, and problem resolution. Drive seamless integrations using enterprise patterns to connect ServiceNow with legacy and modern systems.
• Technical Mastery: Demonstrate proficiency in **ServiceNow connectors, web services, and platform scripting languages** (e.g., JavaScript, Glide APIs). Ensure secure and efficient integrations with **SAML, SSO, LDAP, and Active Directory (AD)** to enhance authentication and authorization workflows.
• API and Data Integration: Design and implement **REST/SOAP APIs** to facilitate real-time data exchange between ServiceNow and external systems. Leverage expertise in **JSON and XML** to ensure interoperability and data consistency across platforms.
• Large-Scale Deployments: Oversee the planning, execution, and post-deployment support for **enterprise-wide ServiceNow implementations**, ensuring minimal disruption and maximum value delivery.
• Stakeholder Collaboration: Engage with cross-functional teams, including business leaders, developers, and end-users, to gather requirements, align solutions with business objectives, and drive adoption through effective communication and stakeholder management.
• Technical Leadership: Mentor junior architects and developers, fostering a culture of innovation and continuous improvement. Lead technical assessments, troubleshoot complex issues, and propose data-driven solutions to optimize system performance.

Why This Role Matters

Your work will directly impact how organizations operate, enabling them to:

• Enhance IT service delivery with **automated, self-service workflows** that reduce downtime and improve user satisfaction.
• Unify disparate systems through **secure, scalable integrations**, creating a cohesive digital ecosystem.
• Drive **cost efficiencies and operational agility** by leveraging ServiceNow’s capabilities to modernize legacy processes.
• Empower employees with **intuitive HR and IT service portals**, boosting productivity and engagement.

What You Bring to the Table

We are seeking a **highly skilled ServiceNow Architect** with:

• A **proven track record** in designing and deploying **large-scale ServiceNow solutions**, particularly in ITSM environments.
• **Advanced technical acumen** in **ServiceNow platform scripting, connectors, and integration frameworks**, including SAML, SSO, LDAP, and AD.
• **Deep ITIL knowledge** and experience aligning ServiceNow implementations with enterprise service management strategies.
• **API expertise** in REST/SOAP, JSON, and XML, with hands-on experience in system integrations.
• **Exceptional analytical and problem-solving skills**, coupled with the ability to translate complex technical requirements into actionable solutions.
• A **collaborative leadership style**, with strong **stakeholder management** and communication skills to bridge gaps between technical and business teams.
• **Independence and initiative** to drive projects from concept to execution, while also mentoring teams to ensure long-term success.

Join Us and Shape the Future of Digital Workplaces

If you are passionate about **transforming IT service delivery** and have the expertise to architect world-class ServiceNow solutions, we invite you to be part of TCS’s mission to empower businesses through technology. This is more than a job—it’s an opportunity to make a lasting impact on how enterprises operate in the digital age.

Applications are accepted on a rolling basis, with a priority deadline of **August 20, 2026**. For privacy and confidentiality details, please refer to our Privacy Policy.