IT Support (Saudi National)

Join Parsons and Shape the Future of IT Support in the Heart of Saudi Arabia

At Parsons, we believe in unlocking potential—yours and ours. Imagine a career where you don’t just thrive but excel, surrounded by exceptional talent and empowered to redefine what’s possible. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that propels you toward your fullest potential. Now, imagine contributing to one of the most ambitious infrastructure projects in the region: the Riyadh Metro. As an IT Support (Saudi National), you will play a pivotal role in ensuring the seamless operation of technology that powers this transformative initiative.

Your Role: The Backbone of IT Excellence

As an IT Support Specialist at Parsons, you will serve as the frontline guardian of our technology infrastructure, providing both hands-on and remote support across desktop systems, servers, networks, and telecommunications. Your responsibilities will span the Riyadh Metro Project and its associated site offices, where you will ensure the uninterrupted functionality of business-critical systems. This role is ideal for a detail-oriented professional who thrives in a dynamic environment and is passionate about delivering exceptional technical solutions.

Key Responsibilities

In this critical position, you will:

• Provide Comprehensive Technical Support: Deliver in-person and remote assistance for the installation, repair, maintenance, and troubleshooting of desktop computers, workstations, software, hardware, and telecom circuits.
• Ensure Operational Continuity: Support daily IT operations across the Riyadh Metro Project and associated site offices, including desktop, server, network, voice, and mobile device support.
• Manage Windows-Based Systems: Install, configure, and troubleshoot Windows-based operating systems (including Windows 11) and business applications to maintain optimal performance.
• Perform System Upgrades and Maintenance: Conduct PC and server installations, upgrades, preventive maintenance activities, and configuration management tasks to uphold system reliability.
• Support Network Infrastructure: Troubleshoot TCP/IP connectivity, VPNs, routers, managed switches, and firewall configurations to ensure robust network performance.
• Administer Active Directory: Manage user accounts, permissions, group policies, and administrative rights to maintain secure and efficient access control.
• Collaborate with Vendors and Third Parties: Coordinate with external partners to resolve technical issues related to hardware and software systems, ensuring timely and effective solutions.
• Document and Track IT Incidents: Record incidents, service requests, and status updates in Salesforce and other designated ticketing platforms to maintain transparency and accountability.
• Educate and Guide End Users: Provide clear guidance on IT standards, policies, procedures, and the proper use of technology resources to enhance user proficiency and satisfaction.
• Prioritize and Manage Support Requests: Efficiently handle multiple support requests in a fast-paced environment, ensuring high service quality and responsiveness while maintaining customer satisfaction.

Your Qualifications: A Blend of Expertise and Passion

To excel in this role, you will bring the following skills and experience:

• A degree or professional qualification in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of post-graduate experience in IT-related roles, with a proven track record in technical support, desktop support, or helpdesk environments.
• Hands-on expertise in PC and server installation, configuration, and maintenance, with a strong understanding of Windows desktop operating systems, including Windows 11.
• In-depth knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations.
• Proficiency in Active Directory administration, including user account management, group policies, and access rights.
• Exceptional diagnostic and troubleshooting skills for resolving hardware, software, and networking issues.
• Outstanding verbal and written communication skills in English, enabling you to articulate technical solutions clearly and effectively.
• The ability to work independently, manage priorities efficiently, and perform under pressure in a rapidly evolving environment.
• Strong customer service orientation, teamwork, and multitasking abilities to deliver high-quality support in a collaborative setting.

Preferred Qualifications: Elevate Your Impact

While not mandatory, the following qualifications will enhance your candidacy and enable you to make an even greater contribution:

• Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL.
• Experience supporting large-scale infrastructure, transportation, or rail projects, particularly in dynamic environments.
• Familiarity with Salesforce or similar IT service management and ticketing systems.
• Knowledge of voice systems, telecom circuits, and mobile device support.
• Strong analytical and problem-solving capabilities, coupled with the ability to collaborate effectively with multiple stakeholders.

At Parsons, we are committed to fostering an inclusive and diverse workplace where every individual is valued, respected, and empowered to succeed. We embrace representation at all job levels, ensuring equal opportunities regardless of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information. Your well-being and professional growth are our top priorities, and we invest in creating an environment where you can thrive both personally and professionally.

Join us and become part of a team that is shaping the future of infrastructure and technology in Saudi Arabia. Your expertise, dedication, and passion will drive innovation and excellence in one of the most exciting projects of our time.