CRM Manager

CRM Manager – Drive Sales Excellence and Data-Driven Decision Making

Join Perfect Vision in Dammam, Saudi Arabia, as a **CRM Manager**, where you will play a pivotal role in optimizing our customer relationship management (CRM) infrastructure and sales operations. Reporting directly to the CEO or Sales Director, this strategic position ensures seamless data integrity, enhances pipeline visibility, and empowers the sales team with actionable insights. As we transition from spreadsheet-based systems to a scalable platform like Odoo, you will lead the migration, refine workflows, and establish a robust foundation for sustainable growth.

In this dynamic role, you will be responsible for maintaining a high-performing CRM ecosystem that aligns with global best practices while adhering to Saudi Arabia’s Personal Data Protection Law (PDPL). Your expertise will drive operational efficiency, improve data accuracy, and foster a culture of process discipline across the sales organization.

Key Responsibilities:

• CRM System Administration & Optimization: Oversee the administration and continuous enhancement of the CRM/pipeline system, including customization of fields, stages, probability logic, and approval workflows. Lead the migration from current spreadsheet-based processes to a unified platform like Odoo, ensuring seamless adoption and scalability.
• Data Governance & Compliance: Enforce stringent data governance policies and access controls to safeguard client information while ensuring full compliance with PDPL regulations. Maintain a meticulously organized master client database, including active, dormant, and prospect tiers, and implement strategies to reactivate underperforming accounts.
• Advanced Analytics & Reporting: Design and maintain dynamic Power BI dashboards that provide real-time insights into pipeline value, win rates, sales rep performance, and forecast accuracy. Develop automated data models that integrate CRM, spreadsheet, and operational data sources into a single, reliable source of truth for leadership decision-making.
• Commission & Performance Tracking: Support commission tracking and target-setting initiatives by delivering precise, data-driven reports through Power BI. Ensure accurate attribution of closed deals and sales contributions to optimize incentives and performance evaluations.
• Lead Management & Coordination: Act as the liaison between marketing, web channels, tenders (e.g., Etimad), and inbound inquiries, ensuring timely lead assignment and follow-up. Collaborate with Operations and Platform teams to align CRM records with delivery, installation, and aftermarket contract (AMC) statuses for end-to-end visibility.
• Sales Team Enablement: Train and mentor sales representatives on CRM best practices, data entry standards, and pipeline hygiene to foster a culture of accountability and efficiency.

Qualifications & Skills:

We are seeking a detail-oriented professional with a proven track record in CRM administration, sales operations, or a related field. Ideal candidates will possess:

• A Bachelor’s degree in Business, Information Technology, or a related discipline.
• 3–5 years of experience in CRM management, sales operations, or a similar role, with a preference for B2B technology or industrial sectors.
• Proficient in CRM platforms such as Odoo, Salesforce, or HubSpot, along with advanced proficiency in Excel/Google Sheets for data analysis and automation.
• Expertise in Power BI, including data modeling, DAX scripting, and dashboard design, with experience integrating multiple data sources (e.g., SQL, cloud connectors).
• A deep understanding of Saudi data privacy laws (PDPL) and familiarity with B2B sales cycles in high-growth markets.
• An analytical mindset with a commitment to data accuracy, process optimization, and cross-functional collaboration.
• Fluency in both Arabic and English to facilitate seamless communication across diverse teams.

While not mandatory, experience in the safety technology, IoT, or industrial services sector in the Kingdom of Saudi Arabia (KSA) will be viewed as a significant advantage.

Why Join Perfect Vision?

At Perfect Vision, we are committed to fostering an inclusive and diverse workplace where every employee’s contributions are valued. We provide fully equipped facilities and a supportive environment tailored to accommodate individuals with motor disabilities, ensuring equal opportunities for professional growth and success. Join us in shaping the future of customer-centric sales operations and become part of a team that prioritizes innovation, integrity, and excellence.