Senior Officer, Technology NOC Shift Leader

Job Purpose

As a Senior Officer, Technology NOC Shift Leader, you will oversee the real-time monitoring and maintenance of the SNB network infrastructure during your assigned shift hours. This pivotal role blends advanced technical troubleshooting with tactical team leadership, ensuring the seamless operation of critical systems. You will lead your team to manage high-priority incidents, enforce strict adherence to Service Level Agreements (SLAs), and maintain optimal system availability to support the bank’s operational and business continuity requirements.

Key Accountabilities

Team Supervision

You will define clear tasks and objectives for the various teams within your section, aligning their efforts with departmental goals and the organization’s strategic vision. By monitoring both team and individual performance, you will provide constructive feedback to optimize resource allocation and ensure the consistent delivery of high-quality services. Your leadership will foster a culture of accountability, efficiency, and continuous improvement.

Budgeting

You will actively participate in budgeting exercises by analyzing current expenditures and recommending enhancements to management. Your role includes preparing accurate budgets that balance cost efficiency with service quality, ensuring that financial resources are allocated effectively without compromising operational excellence.

Policies, Procedures, Work Instructions, and Governance

You will be responsible for developing, reviewing, and implementing approved departmental policies, procedures, and work instructions. Ensuring adherence to these guidelines will maintain controlled and compliant operations. Additionally, you will manage the implementation of remedial actions to address audit and risk findings, guaranteeing timely resolution and alignment with regulatory expectations.

Compliance is a cornerstone of this role. You will strictly adhere to the Bank’s Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies, as well as all SAMA regulations pertaining to account opening, Know Your Customer (KYC), and Customer Due Diligence (CDD) to mitigate risks and uphold the integrity of the financial system.

Network Operations

Your oversight will extend to the execution of production tasks, including batch processing and operational jobs, ensuring that transactions are processed accurately and reports are generated on schedule to meet business and customer demands. You will respond promptly to all alerts, addressing or escalating issues as necessary while collaborating closely with business stakeholders to sustain a high standard of service.

As the leader of NOC operations on a 24/7 basis, you will supervise batch processing, monitor automated jobs and services, and take decisive actions to resolve issues across all IT components, including applications, systems, network, security, infrastructure, storage, and ATMs. Efficient management of SNB’s datacenters and media library will be essential to support operational requirements and ensure business continuity.

Continuous Improvement

You will motivate your team and contribute to the identification of opportunities for continuous improvement in business processes, productivity, and cost reduction. By fostering innovation and efficiency, you will drive sustainable enhancements that align with the bank’s long-term objectives.

Qualifications, Experience, Skills & Competencies

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Alternatively, an acceptable educational qualification combined with extensive banking experience will be considered.

Experience

• Minimum of 5 to 8 years of relevant experience in IT Systems or related IT functions.
• At least 3 years of progressive managerial experience in a financial institution, demonstrating leadership in technology operations.

Skills & Competencies

• In-depth knowledge of banking IT production environments.
• Strong understanding of banking operations and requirements.
• Proven ability to translate business needs into IT systems and operational strategies.
• Advanced communication skills to liaise effectively with stakeholders at all levels.
• Advanced negotiation skills to resolve conflicts and align priorities.
• Exceptional planning and organizing skills to manage complex, time-sensitive operations.

Location

Jeddah