IT Administrator (SAUDI NATIONALS ONLY)

IT Administrator – Lead the Digital Infrastructure of Tomorrow

Are you a visionary IT professional with a passion for maintaining seamless, secure, and high-performance digital ecosystems? We are seeking a dedicated IT Administrator to oversee and optimize our cutting-edge IT infrastructure across Riyadh and Khobar. This role is ideal for an experienced professional who thrives in a dynamic environment, ensuring operational excellence while driving innovation in technology solutions.

In this pivotal position, you will be responsible for the end-to-end administration of our comprehensive IT environment, including cloud services, virtualization, disaster recovery, and network infrastructure. Your expertise will be instrumental in maintaining the reliability, security, and efficiency of our systems, enabling our organization to operate at peak performance. This is more than just a job—it’s an opportunity to shape the technological backbone of our operations and contribute to a culture of continuous improvement.

Key Responsibilities

As our IT Administrator, your role will encompass a wide range of critical functions, ensuring that our technology infrastructure remains robust, scalable, and aligned with business objectives:

• Linux Server and Cloud Administration: Administer and maintain Linux servers, cloud environments, and virtualized systems, including provisioning, configuration, updates, disaster recovery, and troubleshooting to ensure high availability and performance.
• POS IT Infrastructure Support: Oversee cloud connectivity, SIM card administration, network services, and vendor coordination for our Point of Sale systems, ensuring seamless integration and minimal downtime.
• Network Infrastructure Management: Configure, maintain, and optimize network infrastructure, including Fortinet firewalls, switches, routers, access points, VPNs, VLANs, and connectivity to guarantee secure and efficient data flow.
• Vendor and Telecom Coordination: Collaborate with vendors and telecom providers to address technical requirements, troubleshoot issues, and manage billing, ensuring alignment with our operational needs.
• Microsoft 365 and Email Services: Administer Microsoft 365 and email services, managing users, licenses, mailboxes, groups, and email security to support collaboration and communication across the organization.
• Technical Support and Troubleshooting: Provide remote and on-site technical support for Windows, Microsoft 365, printers, applications, hardware, and mobile devices, resolving issues promptly and effectively.
• User Onboarding and Offboarding: Manage the lifecycle of user accounts, including hardware provisioning, license allocation, and access management to ensure smooth transitions for new and departing employees.
• Endpoint Security Administration: Oversee endpoint security solutions, including Bitdefender GravityZone, antivirus, and security updates, to protect our systems from evolving cyber threats.
• Web Hosting and Domain Management: Administer web hosting, domains, DNS, and SSL certificates, ensuring secure and reliable online services for our organization.
• Telephony and Security Systems: Manage Grandstream PBX/telephony systems, CCTV/NVR, access control, and biometric systems to enhance security and operational efficiency.
• IT Asset and Procurement Management: Lead the procurement process for IT equipment, including selection, quotations, inventory management, warranty coordination, and lifecycle planning to optimize resource allocation.
• IT Documentation and Security Awareness: Maintain comprehensive IT documentation and lead security awareness initiatives, including phishing awareness training and end-user security education to foster a culture of cybersecurity.

Technical Skills and Expertise

To excel in this role, you will bring a diverse skill set that spans multiple facets of IT administration:

• Proficient in Microsoft 365 Administration, including user and license management, mailbox configuration, and security policies.
• Expertise in Linux Server Administration, covering system configuration, troubleshooting, and maintenance.
• Experience with Hyper-V and VMware Virtualization, ensuring efficient resource allocation and virtual environment management.
• Strong knowledge of Disaster Recovery and Backup strategies to safeguard critical data and ensure business continuity.
• Hands-on experience with Fortinet Firewalls, network switching, VPNs, TCP/IP, DNS, DHCP, and VLANs to maintain secure network infrastructure.
• Familiarity with Bitdefender GravityZone and endpoint security solutions to protect against cyber threats.
• Support for POS Infrastructure and Connectivity, including cloud services and telecom integrations.
• Administration of web hosting platforms such as cPanel and Plesk, along with domain and DNS management.
• Experience with SSL Certificates, ensuring secure web communications and compliance with industry standards.
• Management of Grandstream PBX and VoIP systems, as well as CCTV/NVR and biometric systems for enhanced security and operational control.
• Proficient in Windows and End-User Support, including printer management and hardware troubleshooting.
• Expertise in IT Asset and Procurement Management, including equipment selection, inventory tracking, and lifecycle management.
• Collaborative experience with vendors and telecom providers to resolve technical issues and optimize service agreements.
• Preferred: Experience with Microsoft Entra ID for advanced identity and access management solutions.

Qualifications and Requirements

We are looking for a detail-oriented and proactive IT professional with the following qualifications:

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, reflecting a strong academic foundation in technology.
• 3+ years of hands-on experience in IT administration and end-user technical support, demonstrating a proven track record of success.
• Practical experience with Microsoft 365, Linux, networking, virtualization, and IT administration, ensuring you can manage diverse technological environments.
• Experience supporting POS infrastructure, cloud services, and telecom connectivity is highly preferred, aligning with our operational needs.
• Strong troubleshooting, communication, problem-solving, and customer service skills, enabling you to resolve issues efficiently and maintain positive relationships with stakeholders.
• Preferred Certifications: Cisco CCNA, Microsoft 365 Certified: Administrator Associate (MS-102), CompTIA Network+, CompTIA Linux+, or Fortinet Certified Associate (FCA) to validate your expertise and commitment to professional development.

Join us in delivering exceptional IT services and driving technological innovation. If you are passionate about IT administration and eager to make a meaningful impact, we invite you to apply and be part of our team.