Direct Sales - Senior Account Officer - Account Management

Senior Account Officer – Driving Strategic Growth in Government Digital Products

Join our dynamic Direct Sales team as a Senior Account Officer within the Government Digital Products Sales division. In this pivotal role, you will play a critical part in shaping and executing high-impact sales strategies, fostering long-term client partnerships, and driving sustainable business growth. This position is ideal for a results-driven professional with a proven track record in account management, market analysis, and cross-functional collaboration. Your expertise will be instrumental in aligning sales initiatives with Elm’s strategic objectives while ensuring compliance with industry-leading policies and standards.

As a Senior Account Officer, you will be responsible for leading sales execution, market opportunity analysis, and client relationship management to maximize revenue potential and enhance market positioning. Your strategic insights will inform decision-making, improve sales performance, and strengthen client engagement, positioning you as a key contributor to our organization’s success in the government digital products sector.

Key Responsibilities & Strategic Focus Areas

Your role will encompass a diverse range of high-impact activities, ensuring both immediate sales performance and long-term business development:

• Strategic Sales Leadership: Develop and execute data-driven sales strategies to expand market share and drive sustainable growth. Leverage market insights to identify high-potential opportunities and optimize sales performance, ensuring alignment with Elm’s business priorities.
• Performance-Driven Account Management: Monitor assigned sales activities, track progress against targets, and analyze sales trends to identify areas for improvement. Provide regular performance reports and actionable recommendations to senior management, ensuring informed decision-making and continuous optimization of sales processes.
• Market & Client Insights: Conduct in-depth market research to identify emerging opportunities, assess competitor dynamics, and anticipate client needs. Share actionable insights with stakeholders to inform business development initiatives and enhance client engagement strategies.
• Partnership & Relationship Development: Cultivate and maintain strong relationships with key government clients, ensuring their evolving needs are met with tailored solutions. Act as a trusted advisor, coordinating with internal teams to resolve client inquiries and deliver exceptional service.
• Proposal & Business Case Support: Collaborate with Business Development teams to develop compelling business cases and proposals. Provide critical sales inputs, client intelligence, and market analysis to support opportunity assessments and proposal development within defined scopes.
• CRM & Sales Process Excellence: Maintain accurate and up-to-date records in the Customer Relationship Management system, ensuring all client interactions, opportunities, and follow-ups are documented systematically. Participate in sales initiatives and internal communications to promote departmental services effectively.
• Compliance & Operational Integrity: Adhere to all departmental policies, standard operating procedures, and industry regulations to ensure consistent, high-quality execution. Uphold strict information security protocols to safeguard sensitive data and maintain operational excellence.

This role offers a dynamic environment where your strategic thinking, analytical skills, and client-focused approach will make a tangible difference. If you are passionate about driving revenue growth, fostering client loyalty, and contributing to Elm’s mission in the government digital products space, we invite you to take the next step in your career with us.