Manager, Application Support

Manager, Application Support – Lead Strategic Application Support and Digital Transformation

Join our dynamic organization as the **Manager, Application Support**, where you will spearhead the delivery of enterprise-grade application support services, ensuring seamless operations, cybersecurity compliance, and digital innovation across critical business platforms. In this pivotal leadership role, you will oversee a high-performance team dedicated to maintaining the stability, security, and efficiency of our SAP ecosystem, Manufacturing Execution Systems (MES/MOM), and related enterprise applications. This position is ideal for a visionary leader with a proven track record in SAP administration, security governance, and digital transformation—someone who thrives at the intersection of technology and business strategy.

As the **Manager, Application Support**, you will drive a proactive, results-oriented approach to application support, aligning technology initiatives with organizational goals while fostering a culture of continuous improvement. Your strategic leadership will be instrumental in enhancing operational resilience, optimizing system performance, and ensuring compliance with the latest cybersecurity and IT governance standards. This role demands both technical expertise and strong stakeholder management skills, as you will collaborate closely with business units, IT teams, and external partners to deliver end-to-end application solutions that empower manufacturing and enterprise operations.

Key Responsibilities

Your responsibilities will span a broad spectrum of critical functions, including but not limited to:

• Strategic Leadership and Governance: Define and execute a robust **Application Support Strategy** that aligns with business objectives, manufacturing operational excellence, and digital transformation roadmaps. Establish and enforce **cybersecurity standards, IT governance frameworks, and compliance protocols** to mitigate risks and ensure operational continuity.
• Technical Oversight and System Management: Lead the administration of **SAP Basis, SAP Security, System Integration, and Manufacturing Execution Systems (MES/MOM)**, ensuring the reliable operation of **SAP ECC, SAP S/4HANA, SuccessFactors, SAP Ariba, SAP Sales Cloud, SAP BTP, and quality systems**. Oversee **SAP security governance, access controls, segregation of duties (SoD), system monitoring, upgrades, transport management, and lifecycle management** to maintain peak performance and security.
• Incident and Problem Management: Implement a **proactive incident management framework** to minimize downtime, resolve critical issues, and drive root-cause analysis. Lead **escalation handling, corrective action plans, and continuous improvement initiatives** to enhance system stability and user satisfaction.
• Digital Transformation and Modernization: Support **SAP ECC to SAP S/4HANA transformations**, application modernization programs, and digital initiatives, including **testing, migration, cutover, and post-go-live support**. Drive innovation by evaluating and implementing emerging technologies to future-proof enterprise applications.
• Stakeholder Collaboration and Vendor Management: Partner with **business stakeholders, manufacturing operations, quality teams, supply chain, IT, and external vendors** to align application support with operational needs. Manage **vendor relationships, support contracts, and performance reviews** to ensure high-quality service delivery and continuous improvement.
• Performance and Capability Development: Define and monitor **KPIs for system availability, integration reliability, service levels, and user satisfaction**, leveraging data-driven insights to optimize performance. Provide **leadership, coaching, and succession planning** to build a high-performing, agile Application Support team capable of adapting to evolving technological and business demands.

Qualifications and Experience

To excel in this role, you will bring a blend of **technical proficiency, strategic vision, and leadership acumen**. We are seeking candidates with:

• Education: A **Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Cybersecurity, or a related field**. A **Master’s degree is strongly preferred**.
• Certifications: Preferred certifications include **SAP Technical, SAP Security, SAP Basis, ITIL, cybersecurity, or project management** credentials, demonstrating expertise in enterprise application management.
• Experience: **Minimum 10 years of progressive experience** in **Enterprise Applications, SAP platforms, Manufacturing Execution Systems (MES/MOM), Application Support, System Integration, Technical Operations, and Digital Transformation**. Proven success in leading cross-functional teams, managing complex IT environments, and driving operational excellence in high-stakes manufacturing or enterprise settings.

This is an opportunity to **shape the future of application support** in a fast-paced, innovation-driven organization. If you are a **results-oriented leader** with a passion for technology and a commitment to excellence, we invite you to take the next step in your career with us.