E-Commerce & Marketplace Operations Executive

About the Role

We are seeking a highly motivated and detail-oriented E-Commerce & Marketplace Operations Executive to join our dynamic team at Segadty in Jeddah. This role is pivotal in ensuring the seamless execution of our e-commerce and marketplace strategies, driving operational excellence, and enhancing customer satisfaction. The ideal candidate will possess a strong blend of analytical, organizational, and problem-solving skills, with a passion for leveraging technology to optimize business processes.

Key Responsibilities

• Marketplace Management: Oversee the day-to-day operations of our online marketplace, including product listings, inventory management, and order fulfillment. Ensure accuracy and timeliness in all transactions to maintain high customer satisfaction levels.
• E-Commerce Strategy Execution: Collaborate with cross-functional teams to implement and refine e-commerce strategies that align with business objectives. Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Performance Analytics: Utilize data analytics tools to track key performance indicators (KPIs) such as sales conversion rates, customer acquisition costs, and order fulfillment times. Generate actionable insights to drive continuous improvement in operational efficiency.
• Vendor & Supplier Coordination: Manage relationships with vendors and suppliers to ensure timely delivery of products, resolve any supply chain disruptions, and negotiate favorable terms to optimize costs and margins.
• Customer Experience Enhancement: Address customer inquiries, complaints, and feedback promptly and professionally. Implement strategies to enhance the overall shopping experience, including website usability, product descriptions, and post-purchase support.
• Process Optimization: Identify inefficiencies in current operational processes and propose data-driven solutions to streamline workflows, reduce costs, and improve scalability. Stay abreast of industry best practices and emerging technologies to maintain a competitive edge.
• Team Leadership & Collaboration: Lead and mentor a team of operations professionals, fostering a culture of accountability, collaboration, and continuous learning. Work closely with marketing, sales, and IT departments to ensure alignment and synergy across all business functions.
• Compliance & Risk Management: Ensure adherence to regulatory requirements, company policies, and industry standards. Mitigate risks associated with fraud, data breaches, and operational disruptions through proactive monitoring and mitigation strategies.

Qualifications & Skills

To excel in this role, candidates should meet the following qualifications and possess the following skills:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Marketing, or a related field. A master’s degree or relevant professional certification (e.g., CPIM, CSCP) is a plus.
• Experience: Minimum of 3-5 years of progressive experience in e-commerce operations, marketplace management, or a related field. Prior experience in a leadership or supervisory role is highly desirable.
• Technical Proficiency: Strong working knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), marketplace integrations, and data analytics tools (e.g., Google Analytics, Tableau). Familiarity with CRM systems and ERP software is advantageous.
• Analytical Skills: Exceptional ability to interpret complex data sets, identify trends, and derive actionable insights. Proficiency in Excel, SQL, or other data analysis tools is required.
• Communication & Leadership: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and influence stakeholders at all levels. Demonstrated leadership abilities with a track record of building and motivating high-performing teams.
• Problem-Solving: A proactive mindset with a strong aptitude for troubleshooting operational challenges and implementing effective solutions under pressure.
• Language Proficiency: Fluency in English and Arabic is preferred, with the ability to communicate effectively in both languages.

Why Join Segadty?

At Segadty, we are committed to fostering a culture of innovation, collaboration, and excellence. As an E-Commerce & Marketplace Operations Executive, you will have the opportunity to shape the future of our digital commerce initiatives while working alongside a talented and dedicated team. We offer a competitive salary and benefits package, professional development opportunities, and a dynamic work environment that encourages creativity and growth. If you are passionate about e-commerce and eager to make a tangible impact, we invite you to apply and become a part of our success story.