Assistant L&D Manager

Position Overview

We are seeking a highly organized and proactive Assistant Learning & Development (L&D) Manager to support our training initiatives and ensure seamless coordination of employee development programs. In this role, you will play a pivotal part in maintaining training records, scheduling sessions, and facilitating the growth of our team members. Your contributions will directly enhance the learning experience for employees while supporting Hilton’s commitment to excellence in service and operational standards.

Key Responsibilities

• Training Administration: Maintain accurate and up-to-date employee records, including personnel files and learning histories. Ensure compliance with internal policies and regulatory requirements.
• Training Scheduling & Coordination: Manage the training calendar, schedule sessions, and coordinate logistics to ensure smooth execution of all learning and development programs. Oversee room bookings, instructor availability, and participant registrations.
• Training Materials & Communication: Develop and distribute training brochures, flyers, and notifications to inform team members about upcoming sessions. Track employee sign-ups, prepare training materials, and issue certificates of completion upon successful participation.
• Recruitment Support: Assist the HR Administrator in the recruitment and hiring process for new team members, ensuring alignment with Hilton’s standards and culture.
• Job Opportunity System Coordination: Maintain and update the job opportunity system, ensuring accurate and timely postings of current openings. Assist in advertising placements and coordinating resource allocation.
• Data Management & Reporting: Input and track data from Hilton’s quality measurement programs, including Guest comment cards and Standards of Product and Performance, into computerized tracking systems. Prepare and distribute reports to measure training effectiveness and identify areas for improvement.
• Inventory & Supply Management: Maintain an organized inventory of all training supplies, stationery, and office equipment to ensure uninterrupted training operations.

Qualifications & Competencies

To excel in this role, you must demonstrate a strong commitment to Hilton’s values and a passion for fostering teamwork and development. The ideal candidate will possess the following attributes:

• Collaborative Mindset: A genuine passion for teamwork and employee development, with a focus on creating a positive learning environment.
• Organizational Excellence: Exceptional organizational skills with meticulous attention to detail and a high degree of accuracy in all tasks.
• Communication Proficiency: Strong written and verbal communication skills, enabling you to build and maintain effective long-term relationships with team members, instructors, and stakeholders.
• Technical Competency: Proficiency in using computerized systems and software for data tracking, reporting, and administrative tasks.
• Analytical Thinking: An analytical approach to problem-solving, with the ability to interpret data and generate actionable insights to improve training programs.

This role offers an opportunity to contribute to Hilton’s mission of delivering exceptional guest experiences by empowering our team through continuous learning and development. If you are a detail-oriented professional with a passion for training and development, we encourage you to apply and join our dynamic team.