Healthcare Nutrition Specialist - Makkah

About the Role

Danone MENA is seeking a dynamic and results-driven Healthcare Nutrition Specialist (Medical Representative) to join our team in Makkah, Saudi Arabia. In this pivotal role within the Specialized Nutrition division, you will play a critical part in expanding our brand’s market share by fostering strong, science-based relationships with healthcare professionals (HCPs). Your mission will be to position our specialized nutrition solutions as the preferred choice among HCPs while ensuring their satisfaction and loyalty through tailored healthcare nutrition support. This role is ideal for a professional who thrives in a fast-paced environment and is passionate about driving impactful change in the healthcare nutrition landscape.

Key Responsibilities

As a Healthcare Nutrition Specialist, you will be entrusted with the following core responsibilities:

• Influencing HCP Attitudes and Behaviors:
  • Conduct regular visits to hospitals, health clinics, private clinics, and private hospitals to establish and nurture strong, science-based relationships with HCPs.
  • Position Danone’s specialized nutrition solutions as the preferred choice among HCPs by leveraging compelling scientific arguments and relationship-building strategies.
  • Ensure that all HCPs, including doctors, key opinion leaders (KOLs), and other stakeholders, receive accurate, up-to-date information and clinical studies about our products.
  • Demonstrate the tangible benefits of our solutions to HCPs through clear, evidence-based presentations and discussions.
  • Organize and lead scientific audio-visual meetings tailored to the needs of HCPs to enhance their understanding of our products.
• Area Management:
  • Identify and capitalize on business opportunities within your assigned area to develop and implement strategic initiatives that unlock the region’s full potential.
  • Execute a structured weekly call cycle in alignment with your direct manager to ensure consistent engagement with HCPs.
  • Monitor competitive activities closely and proactively recommend counter-strategies to safeguard and strengthen our market position.
  • Maintain an in-depth knowledge of our product portfolio to confidently address inquiries and provide detailed explanations to HCPs.
  • Follow up on customer queries and complaints to ensure timely resolution and maintain high levels of satisfaction.
  • Review and align business plans with quarterly objectives in consultation with the Head of KSA to ensure measurable progress.
  • Compile and submit reports on promotional activities in accordance with established formats and deadlines.
  • Adhere strictly to the WHO and local government ethical guidelines for infant formula products in all business activities.
  • Organize and participate in seminars and nutrition education activities to raise awareness and drive adoption of our solutions.
  • Manage daily database operations and ensure compliance with all administrative procedures and processes.
  • Achieve and exceed qualitative and quantitative key performance indicators (KPIs) assigned for your area on a daily, monthly, and annual basis.
• Team Collaboration:
  • Participate actively in daily and weekly meetings to discuss market dynamics, challenges, and performance against monthly KPIs.
  • Support the planning and execution of seminars and events to engage HCPs and reinforce brand positioning.
• Intelligence and Insights Gathering:
  • Collect and analyze intelligence on the HCP landscape, including identifying new contacts and mapping decision-making networks in the region.
  • Monitor competitor activities, including consumer offers, medical conferences, and roundtables, and report findings to management.
  • Conduct face-to-face medical detailing calls and maintain ongoing engagement with targeted HCPs across your geographical area.
  • Build and sustain strong relationships with targeted HCPs to enhance brand loyalty and advocacy.
  • Update competitor intelligence and input data into the company’s database to inform strategic decision-making.
  • Record and report back on call visits and progress against set objectives to ensure transparency and accountability.
  • Attend and contribute to internal meetings as required to align on priorities and share best practices.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education and Experience:
  • Hold a Bachelor’s degree in a medical, pharmaceutical, or dietetic field.
  • Minimum of 2 years of relevant professional experience, with a preference for candidates with a background in nutrition.
  • Prior experience working with Primary Healthcare Centers is a strong advantage.
• Core Competencies:
  • Consumer Orientation: Ability to align business strategies with the needs and preferences of consumers to drive engagement and satisfaction.
  • Entrepreneurial Mindset: Proactively identifies and seizes business opportunities to maximize growth potential.
  • Rigor and Planning: Demonstrates systematic thinking and effective planning to achieve objectives efficiently.
  • Transparency and Respect: Acts with integrity, openness, and respect in all interactions and decision-making processes.
  • Decision Making: Combines decisiveness with sound judgment to make informed, timely decisions.
  • Team Player: Collaborates effectively with colleagues and stakeholders to achieve shared goals.
  • Communication Skills: Exceptional verbal and written communication abilities to convey complex information clearly and persuasively.
• Location: This role is based in Makkah, Saudi Arabia, and requires the ability to travel extensively within the assigned area to meet with HCPs.

If you are a motivated professional with a passion for specialized nutrition and a drive to make a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity with Danone MENA.