Lead AI Technical Solution Sales Support

Position Overview

We are seeking a highly motivated and experienced Lead AI Technical Solution Sales Support professional to join our dynamic team in Jeddah. In this pivotal role, you will serve as the technical backbone for our AI-driven solutions, providing expert guidance and support to our sales teams to drive successful customer engagements and revenue growth. Your deep technical expertise in artificial intelligence, coupled with exceptional communication skills, will be instrumental in bridging the gap between complex AI technologies and actionable business solutions.

Key Responsibilities

• Technical Leadership: Lead the technical aspects of AI solution sales, ensuring alignment with customer requirements and business objectives. Act as the primary technical advisor to sales teams, offering strategic insights and recommendations to enhance solution viability and competitiveness.
• Solution Architecture & Design: Develop and refine AI solution architectures tailored to meet the unique needs of enterprise clients. Collaborate with cross-functional teams, including product development, engineering, and customer success, to design scalable and innovative AI solutions that deliver measurable value.
• Customer Engagement & Support: Engage directly with key stakeholders, including C-level executives and technical decision-makers, to articulate the technical benefits and ROI of AI solutions. Provide pre-sales technical support, including demonstrations, proof-of-concepts (PoCs), and detailed technical proposals to facilitate deal closure.
• Market & Competitive Analysis: Conduct thorough market research and competitive analysis to identify emerging AI trends, customer pain points, and opportunities for differentiation. Leverage this intelligence to inform sales strategies and position Ericsson’s AI solutions as industry leaders.
• Collaboration & Training: Foster strong partnerships with internal teams, including sales, marketing, and R&D, to ensure seamless execution of AI initiatives. Develop and deliver technical training programs to empower sales teams with the knowledge and tools needed to effectively communicate and sell AI solutions.
• Performance Metrics & Reporting: Track and analyze key performance indicators (KPIs) related to AI solution sales, including deal win rates, customer satisfaction, and revenue impact. Provide regular reports to senior leadership, highlighting progress, challenges, and strategic recommendations for continuous improvement.

Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering, or a related field. Advanced degrees or certifications in AI, machine learning, or data science are highly desirable.
• Experience: Minimum of 7-10 years of progressive experience in AI, machine learning, or related technical domains, with at least 3-5 years in a sales support or pre-sales role. Prior experience in the telecommunications, enterprise software, or IT services industry is a strong plus.
• Technical Expertise: Profound knowledge of AI technologies, including machine learning, deep learning, natural language processing (NLP), computer vision, and predictive analytics. Familiarity with AI frameworks (e.g., TensorFlow, PyTorch) and cloud platforms (e.g., AWS, Azure, Google Cloud) is essential.
• Sales & Business Acumen: Demonstrated ability to translate complex technical concepts into clear, compelling business value propositions. Experience working closely with sales teams to drive revenue growth and customer acquisition is critical.
• Communication & Leadership: Exceptional verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels. Strong leadership qualities, including the ability to mentor and inspire teams, are required.
• Problem-Solving & Innovation: A proactive and analytical mindset, with a passion for solving complex business challenges through innovative AI solutions. Ability to think strategically and adapt to evolving market dynamics.

Why Join Ericsson?

As a global leader in communications technology and services, Ericsson is at the forefront of driving digital transformation through cutting-edge AI solutions. Joining our team in Jeddah offers the opportunity to work with industry experts, contribute to groundbreaking projects, and shape the future of AI in telecommunications and enterprise sectors. We offer a competitive compensation package, professional development opportunities, and a collaborative work environment that fosters innovation and growth.