Receptionist

About AECOM

At AECOM, we are dedicated to transforming the world through innovative infrastructure solutions that enhance communities and improve lives. As a global leader in infrastructure consulting, we collaborate with clients to address the most complex challenges of our time, delivering projects that create lasting legacies. With a team of over 50,000 professionals spanning planners, engineers, scientists, and digital innovators, we are at the forefront of accelerating infrastructure investments worldwide. Our mission is to deliver a better world, and we invite you to join us in this impactful journey.

Job Overview

We are seeking a professional and customer-focused Receptionist to serve as the first point of contact for employees, visitors, clients, and service providers. This role is essential to maintaining a welcoming and efficient front-of-house environment while supporting office administration, visitor management, and general reception duties. The ideal candidate will possess exceptional communication skills, a polished demeanor, and the ability to multitask in a dynamic corporate setting.

Key Responsibilities

• Visitor and Client Management: Greet and professionally assist visitors, clients, contractors, and employees upon arrival, ensuring a positive first impression of the organization.
• Telephone and Communication Support: Answer, screen, and direct incoming calls and messages with professionalism and accuracy, acting as a liaison between callers and internal teams.
• Visitor Registration and Access Control: Manage visitor registration processes, including issuing badges, tracking access, and notifying relevant employees of visitor arrivals.
• Meeting and Conference Coordination: Assist in booking meeting rooms, coordinating meeting arrangements, and providing support for conferences and events as needed.
• Mail and Courier Management: Receive, sort, and distribute incoming mail, packages, and courier deliveries while maintaining accurate records of transactions.
• Administrative Support: Provide general office assistance, including document handling, filing, scanning, printing, and data entry to ensure smooth office operations.
• Collaboration with Support Teams: Coordinate with security, facilities, and administrative teams to address visitor and office-related requirements and ensure compliance with company policies.
• Record Keeping and Compliance: Maintain accurate visitor logs, reception records, and other documentation in accordance with company procedures and security protocols.
• General Inquiries and Assistance: Respond to employee and visitor inquiries, directing them to the appropriate departments or contacts while upholding confidentiality standards.
• Office Event Support: Assist in organizing and supporting office events, employee activities, and meetings to foster a collaborative and engaging workplace environment.

Qualifications and Skills

• Communication Proficiency: Excellent verbal and written communication skills in English, with the ability to interact professionally with diverse stakeholders.
• Organizational Excellence: Strong organizational and time management abilities, with a keen attention to detail in a fast-paced setting.
• Customer Service Orientation: A professional demeanor, courteous interpersonal skills, and a commitment to delivering exceptional service.
• Technical Competency: Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook) and general computer literacy, including email management and basic software tools.
• Multitasking and Prioritization: Ability to manage multiple tasks efficiently while maintaining high standards of accuracy and professionalism.
• Confidentiality and Compliance: Demonstrated ability to handle sensitive information with discretion and adhere to company policies, health and safety requirements, and security procedures.

Additional Information

AECOM is committed to maintaining a secure and trustworthy recruitment process. As part of our hiring protocol, all newly hired employees are required to attend an in-person onboarding session at an AECOM office location on their first day of employment.

Why Join AECOM?

AECOM offers a comprehensive benefits package designed to support the diverse needs of our employees. Depending on your employment status, benefits may include:

• Medical, dental, vision, life, and disability insurance
• Paid time off and leaves of absence
• Voluntary benefits and employee assistance programs
• Flexible work options and well-being resources
• Retirement savings plans and employee stock purchase options
• Service recognition awards and business travel insurance

Join us at AECOM and become part of a global team dedicated to shaping the future through innovative infrastructure solutions.