IT support Officer

Position Overview

We are seeking a dedicated and skilled IT Support Officer to join our team and provide exceptional technical assistance to our organization. In this pivotal role, you will serve as the first point of contact for all IT-related inquiries, ensuring seamless operation of hardware, software, and network systems. Your expertise will be instrumental in maintaining the technological infrastructure that supports our daily operations, educational initiatives, and organizational goals.

Key Responsibilities

• Technical Support and Troubleshooting: Deliver prompt and effective resolution to hardware and software issues, ensuring minimal disruption to users. Diagnose problems, implement solutions, and provide clear guidance to staff and students on technical matters.
• System Installation and Maintenance: Install, configure, and maintain a wide range of IT equipment, including computers, printers, projectors, and smart boards. Ensure all devices are operational, up-to-date, and aligned with organizational standards.
• Network and Software Management: Oversee school networks, email systems, Microsoft 365, and educational platforms to guarantee optimal performance. Monitor system health, address connectivity issues, and ensure seamless integration of technological resources.
• Asset and Documentation Management: Maintain accurate records of IT assets, software licenses, and maintenance logs. Track equipment inventory, coordinate upgrades, and ensure compliance with organizational policies.
• Classroom and Event Support: Provide on-site assistance for classroom technology, examinations, and school events. Troubleshoot audiovisual equipment, set up workstations, and ensure technical readiness for all activities.
• Cybersecurity and Compliance: Implement and enforce basic cybersecurity protocols to protect sensitive data. Conduct regular system updates, apply security patches, and educate users on best practices to mitigate risks.
• Incident Management: Manage and follow up on IT support requests through established ticketing systems. Prioritize issues, escalate complex problems, and ensure timely resolution to maintain productivity.
• Vendor Coordination: Liaise with external IT vendors and service providers to procure equipment, resolve technical issues, and negotiate service agreements. Ensure alignment with organizational needs and budget constraints.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1-3 years of hands-on IT support experience, with a preference for candidates with prior experience in an educational or similar environment.
• Proficiency in Windows operating systems, Microsoft 365 suite, hardware maintenance, and basic networking concepts.
• Exceptional troubleshooting abilities, with a methodical approach to diagnosing and resolving technical issues.
• Strong interpersonal and communication skills, enabling effective collaboration with diverse stakeholders, including staff, students, and external partners.
• Capacity to work under pressure, manage multiple priorities, and deliver solutions in a fast-paced environment.
• Commitment to professionalism, customer service excellence, and continuous learning in the ever-evolving field of IT.