Saudi Networking Engineer

About ExeQut

ExeQut stands at the forefront of enterprise application and portal consulting, delivering solutions that are not only innovative but also cost-effective and timely. Our proprietary development methodology ensures projects are completed on schedule, design pitfalls are avoided, and the total cost of ownership is minimized. At the heart of our success is a commitment to understanding the core challenges of our clients and crafting solutions that deliver immediate value. Transparency and open communication form the foundation of our partnerships, ensuring that clients are integral to every phase of the project—from initial concept to final implementation.

Position Overview

We are seeking a highly skilled and motivated Saudi Networking Engineer to join our team. In this critical role, you will be responsible for designing, implementing, monitoring, and troubleshooting our enterprise network infrastructure. Your expertise will be pivotal in maintaining high availability, robust security, and optimal performance of our network systems, which underpin our critical business operations. This includes managing LAN/WAN, routing, switching, and security infrastructure to ensure seamless connectivity and data flow across the organization.

Key Responsibilities

• Technical Support: Provide Level 1 and Level 2 technical support to end users through various channels, including phone, email, and ticketing systems, ensuring timely resolution of issues.
• System Troubleshooting: Diagnose and resolve technical issues related to Windows, Microsoft 365, applications, laptops, desktops, printers, and peripherals to minimize downtime and enhance productivity.
• System Installation and Configuration: Install, configure, and maintain user workstations and software, ensuring they meet organizational standards and requirements.
• User Account Management: Oversee user accounts, passwords, permissions, and access controls using Active Directory and Entra ID, maintaining security and compliance.
• Endpoint Security: Support and manage endpoint security measures, including antivirus/EDR solutions, encryption, and device compliance to protect against cyber threats.
• Hardware Support: Perform hardware troubleshooting and coordinate repairs or replacements to maintain operational efficiency.
• Incident Management: Create, update, and close incidents and service requests in the ITSM/ticketing system, ensuring accurate documentation and tracking of issues.
• Employee Lifecycle Support: Assist with the onboarding and offboarding of employees, ensuring smooth transitions and access management.
• IT Asset Management: Maintain an up-to-date inventory of IT assets and hardware to support audits and resource planning.
• Issue Escalation: Escalate complex technical issues to the appropriate infrastructure, network, security, or application teams for further resolution.
• Documentation: Prepare and maintain basic technical documentation and knowledge-base articles to support knowledge sharing and operational continuity.
• Compliance and Security: Adhere to IT security policies, procedures, and service level agreements (SLAs) to ensure a secure and compliant IT environment.

Required Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 3 to 5 years of hands-on experience in End User Support or Desktop Support roles.
• Saudi nationality is mandatory.
• Proven experience supporting Windows 10/11 and Microsoft 365 environments.
• Working knowledge of Active Directory and Entra ID fundamentals, including user and group management.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Familiarity with endpoint security solutions, including antivirus and EDR tools.
• Experience with ITSM tools such as ServiceNow, Jira, or BMC for incident and request management.
• Strong analytical and troubleshooting skills with excellent verbal and written communication abilities.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Microsoft certifications, such as Microsoft Certified: Modern Desktop Administrator Associate, are highly desirable.

Additional Details

This is a full-time, onsite position offering a dynamic work environment where you can contribute to the success of a forward-thinking organization. Join ExeQut and become part of a team dedicated to delivering seamless technology experiences and reliable support that drive business excellence.