Lead AI Technical Solution Sales Support

About the Role

As a Lead AI Technical Solution Sales Support professional, you will spearhead the expansion of AI-driven business opportunities across the EMEA region by serving as the Customer Solution Responsible (CSR), Business Development Lead, and BOS AI Program Single Point of Contact (SPOC). Your responsibilities will encompass driving customer engagement, developing tailored AI solutions, positioning the AI portfolio, converting opportunities into contracts, and fostering AI adoption initiatives across the Market Area. This role demands a strategic mindset, exceptional leadership, and the ability to navigate complex, multi-country AI engagements while providing thought leadership in the AI sales domain. Additionally, you will coach and enable teams across Customer Units (CUs) to ensure alignment and success in AI-driven initiatives.

Key Responsibilities

• Opportunity Development: Identify, qualify, and cultivate AI opportunities within telecom customers across the EMEA region, ensuring alignment with strategic business objectives.
• Customer Engagement: Lead high-impact customer discussions, workshops, and executive engagements to effectively position Ericsson’s AI solutions and drive adoption.
• Proposal Leadership: Oversee the development of RFQ/RFP responses, including solution descriptions, business cases, and internal governance approvals for complex AI deals, ensuring accuracy and competitiveness.
• Stakeholder Management: Build and maintain strategic relationships with key stakeholders, including Customer Units, CTO/CIO/CDO organizations, operations and network leadership, and other critical decision-makers.
• End-to-End Solutioning: Own the entire solutioning process for AI opportunities, from initial engagement through contract signature, ensuring seamless alignment between commercial, solution, and fulfilment streams.
• Value Proposition Development: Translate customer business challenges and objectives into clear AI use cases and compelling value propositions that resonate with stakeholders.
• Collaborative Architecture: Define high-level architecture, scope, and delivery models in partnership with Solution Architects, Service Delivery, and Product/Portfolio teams to ensure robust and scalable solutions.
• Thought Leadership: Act as a subject matter expert on AI solutions, contributing to thought leadership initiatives, best practices, and internal awareness campaigns to drive AI portfolio adoption across EMEA.
• Performance Tracking: Coordinate AI opportunity funnel reporting, forecasting, and performance tracking across Customer Units to ensure transparency and accountability.
• Customer Adoption Programs: Drive AI adoption initiatives, including onboarding, change management, and the definition of success metrics to ensure long-term customer satisfaction and value realization.

Your Background and Skills

To excel in this role, you must possess the following qualifications and experience:

• Must-Have:
  • Proven experience with AI/ML, data analytics, or automation solutions within the telecom industry.
  • Several years of experience in telecom/ICT sales, pre-sales, or solution consulting, preferably in an operator or vendor environment.
  • A strong track record in selling complex technology solutions, ideally AI, analytics, automation, or software, to C-level and senior stakeholders.
  • Deep understanding of telecom network and operations domains, including RAN, Core, Transport, IT/OSS/BSS, and CX/Service Operations.
  • Extensive experience in presales or equivalent roles, with a demonstrated ability to manage complex opportunity setups.
  • Proven ability to develop business cases, pricing structures, and value-based proposals that align with customer needs.
  • Experience leading multi-disciplinary teams through complex sales cycles at a regional level, with strong negotiation and influence capabilities.
• Nice-to-Have:
  • Familiarity with the Ericsson portfolio, including Ericsson Operations Engine, Cognitive Software, Analytics solutions, and Managed Services.
  • Experience working across multiple countries or Market Areas, collaborating with multicultural teams and customers.
  • Exposure to cloud, data platforms, and modern software delivery models, such as SaaS or managed services.

Why Ericsson?

At Ericsson, you will join a dynamic and innovative organization where your skills and creativity can drive transformative solutions to some of the world’s most pressing challenges. You will be part of a diverse team of innovators, all committed to pushing the boundaries of what’s possible. This role offers the opportunity to work on cutting-edge AI technologies, collaborate with industry leaders, and make a tangible impact on the future of telecommunications. Whether you are challenged by complex problems or inspired by the chance to redefine industry standards, Ericsson provides the platform to turn your vision into reality.

Location and Travel

This position is available within the EMEA region, where Ericsson has a presence. The role requires a willingness to travel across EMEA for customer meetings, workshops, and internal events, as dictated by key opportunities and strategic initiatives.