Digital Account Manager

Position Overview

We are seeking a dynamic and strategic Digital Account Manager to join our team and play a pivotal role in driving digital innovation for our clients. This position is ideal for a proactive professional with a passion for digital marketing, strong client relationship skills, and a track record of delivering integrated digital solutions. The Digital Account Manager will serve as the primary liaison between our agency and assigned clients, ensuring seamless execution of digital strategies while fostering long-term partnerships. You will collaborate closely with internal teams, including creative, content, and digital specialists, to develop and implement high-impact digital campaigns that align with client objectives and drive measurable results.

Key Responsibilities

The Digital Account Manager will be responsible for the following core functions:

• Strategic Development & Planning:
  • Collaborate with clients to develop and refine digital and social media strategies that align with their business goals.
  • Contribute to the creation of channel-specific plans, content frameworks, and campaign activation strategies.
  • Translate client briefs and requirements into actionable digital recommendations and implementation roadmaps.
  • Monitor digital performance metrics, audience behavior, and industry trends to identify opportunities for optimization and innovation.
  • Support the development of proposals, strategic recommendations, and new business initiatives to drive account growth.
• Client Relationship Management:
  • Act as the primary day-to-day contact for assigned client accounts, ensuring responsive and proactive communication.
  • Build and maintain strong, trust-based relationships with client stakeholders through consistent engagement and reliable delivery.
  • Lead client meetings, status calls, presentations, and performance reviews to ensure alignment and transparency.
  • Manage project timelines, deliverables, approvals, and client expectations across multiple workstreams.
  • Identify opportunities to enhance account performance and support initiatives that contribute to client retention and growth.
• Creative Process & Content Management:
  • Oversee the end-to-end creative development process for digital and social media projects, from briefing to final delivery.
  • Develop comprehensive creative briefs that outline objectives, target audiences, messaging requirements, deliverables, and timelines.
  • Coordinate seamlessly with creative, content, design, video, web, and production teams to ensure cohesive execution.
  • Review and approve deliverables to ensure they meet client objectives, platform specifications, and brand guidelines.
  • Consolidate and communicate client feedback efficiently to streamline review and approval processes.
  • Ensure creative outputs remain aligned with strategic goals, project timelines, and quality standards.
• Account Management & Delivery:
  • Manage the delivery of digital projects and campaigns across multiple workstreams, ensuring timely and high-quality execution.
  • Coordinate timelines, resources, approvals, dependencies, and project documentation to maintain operational efficiency.
  • Monitor project progress and proactively address risks, challenges, or scope adjustments to mitigate potential delays.
  • Support budgeting, scope management, and reporting requirements to ensure financial and operational accountability.
  • Conduct thorough quality checks on deliverables to ensure they meet agreed-upon standards and client expectations.

Qualifications & Skills

To excel in this role, candidates should meet the following requirements:

• Experience: 4-6 years of professional experience in digital marketing, social media, communications, or account management, preferably within an agency or consulting environment.
• Education: Bachelor’s degree in Marketing, Communications, Digital Media, Business, or a related field.
• Technical & Strategic Skills:
  • Deep understanding of digital communications, social media platforms, and content marketing strategies.
  • Proven ability to develop and execute integrated digital campaigns and content initiatives.
  • Strong strategic planning and problem-solving skills with a focus on data-driven decision-making.
  • Familiarity with digital platforms, content planning tools, and campaign implementation methodologies.
• Soft Skills:
  • Exceptional client relationship and stakeholder management capabilities, with a focus on building trust and long-term partnerships.
  • Strong project management skills, including the ability to manage multiple projects in a fast-paced environment with meticulous attention to detail.
  • Excellent written and verbal communication skills in English; proficiency in Arabic is a plus where applicable.
  • Strong organizational and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Collaboration & Leadership:
  • Experience working collaboratively with cross-functional teams, including creative, content, and production professionals.
  • Ability to lead and influence stakeholders at all levels, from junior team members to senior client executives.

Why Join Us?

As a member of our team, you will have the opportunity to work with a diverse portfolio of clients across industries, contributing to innovative digital solutions that drive real-world impact. We are committed to fostering a collaborative, inclusive, and growth-oriented work environment where your contributions are recognized and rewarded. If you are a strategic thinker with a passion for digital marketing and a desire to build lasting client relationships, we invite you to apply and become a key player in our success.