Manager - Technical Infrastructure Specialist

Manager - Technical Infrastructure Specialist

We are seeking a visionary and seasoned Manager - Technical Infrastructure Specialist to lead our cutting-edge IT infrastructure operations in Riyadh, KSA. This pivotal role demands a strategic leader with a proven track record in managing complex enterprise infrastructure, ensuring seamless service delivery, and driving innovation through automation and AI adoption. As the architect of our technical infrastructure ecosystem, you will oversee end-to-end operations across critical domains, including Data Centers, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), Network Operations Center (NOC), and Endpoint Management. Your expertise will be instrumental in maintaining high availability, reliability, and cybersecurity resilience while optimizing operational efficiencies through advanced technologies.

In this dynamic and impactful role, you will collaborate closely with cross-functional teams to align IT infrastructure strategies with business objectives, ensuring compliance with industry best practices and regulatory standards. Your leadership will be key in fostering a culture of continuous improvement, automation, and AI-driven innovation, positioning our organization at the forefront of technological excellence.

Key Responsibilities

Your responsibilities will span a broad spectrum of technical and managerial duties, including but not limited to:

• Infrastructure Leadership: Oversee the end-to-end operations of Data Center Infrastructure, Server and Virtualization Platforms, Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux and Unix Platforms, Deskside Support Services, SOC and NOC, and Storage and Backup Solutions. Ensure the availability, reliability, and operational readiness of all enterprise infrastructure components.
• Proactive Operations Management: Implement robust monitoring, incident management, problem resolution, and root cause analysis frameworks to mitigate risks and ensure minimal downtime. Maintain optimal system uptime, performance, capacity, and reliability through data-driven decision-making.
• Service Excellence and Compliance: Establish and uphold service levels aligned with business priorities, ensuring adherence to SLAs, OLAs, KPIs, and uptime targets. Lead major incident management and service restoration initiatives, leveraging ITIL best practices and ISO frameworks to drive operational excellence.
• Strategic Reporting and Analytics: Develop insightful operational dashboards and executive reports to communicate service performance metrics effectively. Continuously refine service improvement plans to enhance efficiency, reduce costs, and elevate user satisfaction.
• Technical and Operational Innovation: Champion the adoption of automation and AI technologies to streamline IT operations, reduce manual intervention, and enhance predictive capabilities. Stay ahead of emerging trends in cybersecurity, cloud computing, and infrastructure management to future-proof our technical ecosystem.
• Stakeholder Collaboration: Engage with senior leadership, business units, and technical teams to align infrastructure strategies with organizational goals. Act as a trusted advisor, providing expert guidance on technology investments, risk management, and compliance requirements.

Qualifications and Experience

To excel in this role, you must possess:

• Proven Leadership: Extensive experience managing teams of 25+ members across diverse technologies, including Helpdesk, Servers, Networks, and Cloud environments. Demonstrated ability to lead high-performing teams with a focus on collaboration, mentorship, and professional development.
• Technical Expertise: Deep core technical knowledge in at least two critical infrastructure domains, such as Data Center Operations, Network Engineering, or Cloud Infrastructure. Hands-on experience with Linux/Unix platforms, virtualization technologies, and enterprise networking solutions.
• Process and Compliance: Strong familiarity with ITIL frameworks and ISO standards, ensuring alignment with global best practices in IT service management. Experience in risk and compliance management, with a keen eye for regulatory requirements and industry standards.
• Innovation and Automation: A forward-thinking mindset with a proven ability to drive automation initiatives and explore AI-driven solutions to enhance operational efficiencies. Experience implementing AI and Agentic AI technologies in IT operations to optimize workflows and decision-making.
• Preferred Background: Prior experience within reputable IT service companies such as Wipro, Cognizant, or LTI is highly advantageous, offering a strong foundation in enterprise-scale infrastructure management and service delivery.

This role is ideal for a dynamic and results-driven professional who thrives in a fast-paced, technology-driven environment. If you are passionate about shaping the future of IT infrastructure and leading teams toward operational excellence, we invite you to apply and be part of our mission to deliver unparalleled technical solutions.