Microsoft Dynamics 365 CRM Technical Lead

Position Overview

DXC Technology is seeking a seasoned Microsoft Dynamics 365 CRM Technical Lead to spearhead the strategic design, development, integration, and delivery of Dynamics 365 Customer Engagement and Power Platform solutions. This pivotal role demands a seasoned professional capable of providing technical leadership, guiding cross-functional development teams, and ensuring the highest standards of solution quality. The ideal candidate will play a critical role in driving large-scale digital transformation initiatives, aligning technology with business objectives to deliver innovative, scalable, and high-performance CRM solutions.

Key Responsibilities

The Microsoft Dynamics 365 CRM Technical Lead will be responsible for the following core functions:

• Technical Leadership & Solution Design: Lead the end-to-end technical design, development, customization, and implementation of Dynamics 365 CRM solutions, ensuring alignment with enterprise architecture and business requirements.
• Custom Development & Integration: Develop and oversee the creation of custom plugins, workflows, APIs, integrations, and extensions using advanced C# and .NET technologies to enhance system functionality and interoperability.
• Power Platform Expertise: Architect, build, and extend Power Platform solutions, including Power Apps, Power Automate, Dataverse, and Power Pages, to drive automation, data management, and user engagement.
• Enterprise Integration: Design and implement seamless integrations between Dynamics 365 CRM and other enterprise applications, ensuring data consistency, real-time synchronization, and operational efficiency.
• Requirements & Architecture Management: Actively participate in requirements gathering, solution design, estimation, and architecture reviews to deliver robust, scalable, and future-proof CRM solutions.
• Data Management & Migration: Support data migration initiatives, integration mapping, and data quality assurance to ensure accurate and reliable data across systems.
• Deployment & Lifecycle Management: Oversee solution deployments, release planning, and application lifecycle management (ALM) to ensure smooth transitions from development to production environments.
• Performance Optimization & Troubleshooting: Diagnose and resolve complex technical issues, optimize system performance, and implement best practices to enhance reliability and scalability.
• Code Governance & Mentorship: Conduct rigorous code reviews, enforce development best practices, and mentor junior and mid-level developers to foster a culture of excellence and continuous improvement.
• Documentation & Knowledge Sharing: Prepare comprehensive technical documentation, including design specifications, deployment guides, and support materials, to facilitate knowledge transfer and operational continuity.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement, with a proven track record in a Technical Lead or Senior CRM Developer capacity.
• Technical Proficiency:
  • Strong expertise in Dynamics 365 Sales, Customer Service, Field Service, and Power Platform.
  • Advanced development skills in C#, .NET, ASP.NET, JavaScript, TypeScript, REST APIs, and SQL Server.
  • Hands-on experience developing plugins, custom workflow activities, PCF controls, custom APIs, and integrations.
  • In-depth knowledge of Dataverse, Power Apps, Power Automate, security roles, and environment management.
  • Experience integrating Dynamics 365 CRM with ERP and other enterprise systems.
  • Proficiency with Azure services, including Azure Functions, Logic Apps, Service Bus, Key Vault, and Azure DevOps.
• Architectural & Leadership Skills:
  • Strong understanding of solution architecture, security frameworks, performance optimization, and data governance.
  • Proven ability to lead development teams, conduct code reviews, and manage technical delivery from inception to completion.

Preferred Qualifications

• Microsoft certifications in Dynamics 365, Power Platform, Azure, or Solution Architecture.
• Experience with advanced features such as Omnichannel, Customer Insights, Power Pages, or Copilot Studio.
• Familiarity with Agile/Scrum methodologies and DevSecOps practices.
• Proficiency in Arabic is considered a valuable asset.

Core Competencies

The ideal candidate will possess a blend of technical expertise and leadership acumen, including:

• Microsoft Dynamics 365 CRM and Power Platform development.
• Proficiency in C# & .NET, JavaScript & TypeScript, and Azure Integration Services.
• Expertise in Dataverse, REST APIs, and enterprise integrations.
• Strong solution architecture and Azure DevOps skills.
• Exceptional technical leadership, code review, and mentoring capabilities.
• Analytical problem-solving and effective communication skills to bridge technical and business stakeholders.