Manager, Ocular Health Pharma Account Management

Position Overview

Join Alcon, the global leader in eye care, and take a pivotal role in shaping the future of ocular health in Saudi Arabia as the Manager, Ocular Health Pharma Account Management. This position offers a unique opportunity to drive sustainable business growth by developing and executing strategic account plans, fostering long-term customer partnerships, and leading high-impact sales initiatives across both Ethical and Over-the-Counter (OTC) channels. As a commercially focused leader, you will be at the forefront of identifying growth opportunities, negotiating with key decision-makers, and guiding a dynamic field team to deliver exceptional business results while making a meaningful difference in the lives of patients and customers.

Key Responsibilities

In this role, you will be responsible for a wide range of strategic and operational activities designed to maximize business performance and customer satisfaction. Your core responsibilities will include:

• Account Strategy Development: Design and implement medium to long-term account plans to protect, grow, and diversify business within assigned pharmacy accounts, ensuring alignment with organizational objectives.
• Stakeholder Engagement: Build and maintain strong, strategic partnerships with key customers and stakeholders, fostering long-term relationships that drive mutual success.
• Sales Leadership: Lead sales activities, promotional initiatives, and business development strategies to capitalize on cross-selling, up-selling, and repeat-sales opportunities within existing accounts.
• Commercial Negotiation: Engage with key decision-makers to negotiate commercial agreements and contracts that support business growth and profitability.
• Market Analysis: Monitor customer performance, market trends, competitive activities, and pricing intelligence to identify opportunities and mitigate risks.
• Forecasting and Planning: Develop, evaluate, and manage sales forecasts and investment plans to ensure business targets are met consistently.
• Team Development: Hire, coach, and mentor Medical Representatives and Product Specialists to enhance performance, customer engagement, and team effectiveness.
• Customer Excellence: Proactively address customer needs, resolve issues, and ensure high levels of satisfaction to strengthen long-term partnerships.
• Reporting and Compliance: Maintain accurate and timely reporting, CRM updates, and administrative requirements to support data-driven decision-making.
• Industry Insights: Stay abreast of industry developments, regulatory changes, and market dynamics to inform strategic decisions and drive innovation.

Qualifications and Skills

To excel in this role, you will bring a blend of academic expertise, professional experience, and leadership capabilities. The ideal candidate will possess the following qualifications and attributes:

• Education: A Bachelor’s degree in Pharmacy, Life Sciences, Business Administration, or a related field.
• Experience: Proven track record in Key Account Management, Pharmaceutical Sales, or Healthcare Sales, with a strong understanding of pharmacy channels and customer management.
• Strategic Acumen: Demonstrated expertise in sales forecasting, business planning, and performance management, with a keen ability to identify growth opportunities.
• Leadership: Experience leading and developing high-performing sales teams, coupled with exceptional negotiation, relationship-building, and stakeholder management skills.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Language Proficiency: Fluency in both English and Arabic to engage effectively with diverse stakeholders.

Preferred Qualifications: Experience within the ophthalmology, pharmaceutical, or healthcare industry, along with a deep understanding of Saudi healthcare and pharmacy market dynamics. Familiarity with CRM systems and data-driven sales management approaches is a plus.

What We Offer

As a valued member of Alcon, you will benefit from a dynamic and inclusive work environment that fosters innovation, collaboration, and professional growth. Our commitment to excellence is reflected in the opportunities we provide:

• Impactful Work: Contribute to groundbreaking initiatives that advance eye care and improve patient outcomes globally.
• Career Development: Access to comprehensive professional development programs, mentorship opportunities, and pathways for career advancement.
• Collaborative Culture: Join a diverse and inclusive team where every associate is recognized for their contributions and empowered to succeed.
• Competitive Rewards: Enjoy a competitive compensation package, comprehensive benefits, and performance-based incentives.
• Strategic Exposure: Engage in high-impact commercial initiatives that shape the future of the business and drive sustainable growth.

Note for Current Alcon Employees/Contingent Workers: If you are an active employee or contingent worker at Alcon, please apply through the Internal Career site using the appropriate link provided.