Site Coordinator

Site Coordinator – Dammam, Saudi Arabia

Ecolab Inc., a global leader in water, hygiene, and infection prevention solutions and services, is seeking a highly motivated and organized Site Coordinator to join our team in Dammam, Saudi Arabia. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring seamless operations, exceptional service delivery, and adherence to Ecolab’s rigorous standards. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to manage multiple priorities in a fast-paced environment. If you are passionate about operational excellence and driving customer satisfaction, we invite you to apply for this opportunity to contribute to our mission of making the world cleaner, safer, and healthier.

Key Responsibilities

As a Site Coordinator at Ecolab, you will be responsible for a wide range of operational and administrative tasks designed to support our clients and internal teams. Your core duties will include:

• Client Relationship Management: Act as the primary liaison between Ecolab and our clients in Dammam, ensuring clear and consistent communication to address inquiries, resolve issues, and foster long-term partnerships. Build and maintain strong relationships to enhance client retention and satisfaction.
• Operational Coordination: Oversee day-to-day site operations, including scheduling, resource allocation, and service delivery to ensure timely and efficient execution of client contracts. Monitor performance metrics and implement corrective actions as needed to meet or exceed service level agreements (SLAs).
• Compliance and Safety: Ensure all site activities comply with Ecolab’s safety protocols, regulatory requirements, and industry standards. Conduct regular audits, risk assessments, and training sessions to promote a culture of safety and accountability among staff and clients.
• Reporting and Documentation: Prepare and maintain accurate records, reports, and documentation related to site activities, client interactions, and operational performance. Utilize Ecolab’s digital tools and systems to track progress, generate insights, and support data-driven decision-making.
• Team Collaboration: Work closely with cross-functional teams, including sales, technical support, logistics, and field service personnel, to align on client needs and deliver integrated solutions. Participate in meetings, training programs, and strategic initiatives to enhance team effectiveness and operational efficiency.
• Problem Resolution: Proactively identify and address operational challenges, client concerns, or service disruptions. Develop and implement solutions to minimize downtime and ensure uninterrupted service delivery, maintaining Ecolab’s reputation for reliability and excellence.

Qualifications and Skills

To excel in this role, you will bring a combination of education, experience, and personal attributes that align with Ecolab’s values and expectations. The ideal candidate will meet the following criteria:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related field. Alternatively, a combination of relevant work experience and education may be considered.
• Experience: Minimum of 3-5 years of experience in a coordination, operations, or customer service role, preferably within the industrial, facility management, or hygiene services sector. Prior experience in a leadership or supervisory capacity is a plus.
• Technical Proficiency: Familiarity with enterprise resource planning (ERP) systems, customer relationship management (CRM) tools, and Microsoft Office Suite (Word, Excel, PowerPoint). Experience with industry-specific software or Ecolab’s digital platforms is advantageous.
• Language Skills: Fluency in English and Arabic is required. Additional language skills are a valuable asset in a diverse and international work environment.
• Soft Skills: Exceptional communication, interpersonal, and organizational skills. Ability to multitask, prioritize effectively, and work under pressure in a dynamic setting. Strong problem-solving abilities and a commitment to continuous improvement.
• Certifications: Relevant certifications in project management, health and safety, or quality assurance are desirable but not mandatory.

Why Join Ecolab?

As a Site Coordinator at Ecolab, you will be part of a global organization dedicated to advancing public health and environmental sustainability. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. Our inclusive culture fosters collaboration, innovation, and work-life balance, empowering employees to achieve their full potential while making a meaningful impact in their communities and beyond.

If you are ready to take the next step in your career and contribute to a company that values integrity, teamwork, and excellence, we encourage you to apply for the Site Coordinator position in Dammam. Join us in our mission to protect people and the planet through superior hygiene and infection prevention solutions.