Information Technology Desktop Support

Position Overview

We are seeking a skilled and proactive Information Technology Desktop Support Specialist to join our dynamic team. This role is exclusively open to Saudi nationals and is designed for an individual who thrives in delivering exceptional technical support while ensuring the seamless operation of IT infrastructure across the organization. As a key member of our IT department, you will serve as the first point of contact for end-user technical issues, providing both first and second-level support to maintain productivity and security within the workplace.

Key Responsibilities

The successful candidate will be responsible for a wide range of technical duties, including but not limited to:

• Hardware and Peripheral Support: Providing troubleshooting and maintenance for desktops, laptops, printers, and other peripherals to ensure optimal performance.
• Software and Operating System Management: Installing, configuring, and maintaining Windows and macOS operating systems, as well as business-critical applications to support daily operations.
• Issue Resolution: Diagnosing and resolving hardware, software, and network-related issues efficiently to minimize downtime and disruptions.
• User Account and Access Management: Administering user accounts, permissions, and access rights through Active Directory and Office 365 to maintain secure and compliant IT environments.
• Device Lifecycle Management: Overseeing the onboarding and offboarding of user devices, including setup, configuration, and decommissioning, to ensure smooth transitions during employee onboarding and departures.
• Helpdesk Ticket Management: Addressing and resolving helpdesk tickets in accordance with established service level agreements (SLAs) to maintain high levels of user satisfaction.
• System Maintenance and Security: Performing regular system updates, applying security patches, and ensuring antivirus protection is up to date to safeguard against cyber threats.
• Remote Access Support: Assisting users with VPN and remote access solutions to enable flexible and secure work environments.
• IT Asset Documentation: Maintaining accurate records of IT assets, including hardware inventories, software licenses, and warranty information, to support compliance and auditing processes.
• Vendor Coordination: Collaborating with external vendors to manage repairs, warranty claims, and service agreements, ensuring timely resolution of technical issues.

Requirements

To excel in this role, candidates must meet the following qualifications:

• Education: A degree or diploma in Information Technology, Computer Science, or a related field.
• Experience: A minimum of 2 to 8 years of hands-on experience in desktop or IT support roles, with a proven track record in troubleshooting and problem resolution.
• Technical Proficiency: Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals, including TCP/IP, DNS, and DHCP.
• Ticketing Systems: Experience working with ticketing systems to document, track, and resolve user issues efficiently.
• Hardware Troubleshooting: Demonstrated ability to diagnose and repair hardware-related problems across a variety of devices.
• Cybersecurity Awareness: A basic understanding of cybersecurity best practices to mitigate risks and protect organizational data.
• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-focused approach to delivering IT support services.

Preferred Qualifications

While not mandatory, the following skills and experience are highly desirable:

• Experience in administering Active Directory environments to manage user accounts and permissions.
• Familiarity with enterprise-level IT environments, including large-scale deployments and multi-site support.
• Knowledge of ITIL (Information Technology Infrastructure Library) frameworks for IT service management.
• Exposure to Microsoft 365 and Azure cloud services, including user provisioning and support.

This is a full-time position offering a competitive benefits package and opportunities for professional growth within a forward-thinking organization. If you are a Saudi national with a passion for technology and a commitment to delivering outstanding IT support, we encourage you to apply and become an integral part of our team.