Sales Coordinator

Sales Coordinator – Drive Operational Excellence in Customer Order Management

Join our dynamic Sales Department as a **Sales Coordinator**, where you will play a pivotal role in ensuring seamless order processing, maintaining strong customer relationships, and fostering cross-departmental collaboration. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are committed to delivering exceptional service while supporting the company’s growth objectives.

As the **Sales Coordinator**, you will serve as the critical bridge between customers, internal teams, and operational functions, ensuring that every order is processed with precision, delivered on time, and aligned with company standards. Your role will demand a blend of organizational expertise, analytical rigor, and exceptional communication skills to maintain smooth workflows and customer satisfaction.

Key Responsibilities

In this dynamic role, your responsibilities will include:

• Order Coordination & Documentation: Receive, log, and manage customer inquiries, purchase orders, and sales requests with meticulous accuracy, ensuring all documentation—including quotations, sales orders, and proforma invoices—is prepared and processed efficiently within the ERP/SAP system.
• Cross-Departmental Collaboration: Act as the primary liaison between Sales, Production Planning, Distribution, Logistics, and Finance to ensure seamless coordination. Verify product specifications, pricing, payment terms, and delivery timelines while confirming production schedules and logistics arrangements.
• Customer Engagement & Follow-Up: Maintain transparent communication with customers regarding order statuses, potential delays, or issues, and escalate concerns to the Sales Manager and relevant departments for resolution. Address customer complaints professionally, coordinating with Quality and Production teams to resolve discrepancies promptly.
• Financial & Compliance Oversight: Monitor customer credit limits, payment statuses, and invoicing processes in collaboration with Finance. Generate accurate daily, weekly, and monthly sales reports to track performance against targets and provide actionable insights to management.
• Operational Support: Assist the Sales Manager and team in preparing presentations, reports, and meeting materials. Support customer visits and ensure adherence to company policies, pricing guidelines, and sales procedures.
• Data Management & Confidentiality: Maintain organized, up-to-date records of customer information, contracts, quotations, and order histories while upholding strict confidentiality standards.
• Problem-Solving & Adaptability: Handle multiple orders simultaneously under tight deadlines, demonstrating resilience and adaptability in high-pressure situations.

Qualifications & Experience

To excel in this role, you will bring:

• A **Bachelor’s degree** in Business Administration, Marketing, Sales, or a related field, with a minimum of **2 years of experience** in sales coordination, customer service, or order management—preferably within a manufacturing or supply chain environment.
• Proven experience using **SAP or ERP systems**, along with proficiency in Microsoft Office, particularly **Excel for data analysis and reporting**, **Word for documentation**, and **Outlook for communication management**.
• Fluency in both **English and Arabic**, both written and spoken, to effectively engage with diverse stakeholders and customers.
• A strong foundation in **sales processes, contract management, and financial tracking** to ensure operational efficiency.

Core Competencies

Your success in this role will be defined by:

• Exceptional Communication Skills: Ability to articulate complex information clearly and professionally to both internal teams and external customers.
• Attention to Detail: Unwavering precision in verifying order details, pricing, and documentation to minimize errors and disputes.
• Organizational Acumen: Capacity to prioritize tasks, manage multiple orders, and meet deadlines without compromising quality.
• Problem-Solving Mindset: Proactive approach to identifying and resolving operational challenges while maintaining a solution-oriented attitude.
• Cross-Functional Collaboration: Strong interpersonal skills to foster alignment between Sales, Production, Logistics, and Finance teams.

This opportunity is exclusively available to **Saudi Nationals**, offering a chance to contribute to a thriving organization while developing your career in a dynamic sales environment. If you are a detail-oriented professional with a passion for customer-centric operations and cross-departmental coordination, we invite you to apply and be part of our success story.