Front Desk Receptionist

About Stella Stays

At Stella Stays, we are pioneering the next generation of hospitality by redefining what it means to feel truly at home. Since our inception in 2019, we have established ourselves as innovators in the industry, challenging conventional norms with a forward-thinking approach that prioritizes both technology and design. Our mission is to create living spaces that are not only functional but also inspiring—spaces where guests can thrive, whether for a short-term stay or an extended visit. With a portfolio of fully furnished homes across the MENA region, we offer seamless online booking, instant move-in convenience, and a host of premium amenities, including high-speed internet and world-class facilities. Our commitment to eliminating unnecessary bureaucracy ensures a hassle-free experience for every guest. Behind our success is a dynamic team of driven professionals who embrace challenges, seize opportunities, and collaborate to build something extraordinary. If you are eager to contribute to a high-growth environment where your efforts directly shape the future of hospitality, Stella Stays is the place for you.

Your Role as a Front Desk Receptionist

We are seeking a meticulous and proactive Front Desk Receptionist to join our team in Riyadh. In this pivotal role, you will serve as the face of Stella Stays, ensuring that our guests receive an exceptional experience from the moment they arrive. Your responsibilities will encompass a wide range of operational and administrative duties, all aimed at maintaining the highest standards of service and efficiency. This position requires a blend of organizational prowess, strong communication skills, and the ability to thrive in a fast-paced environment. You will act as a liaison between guests, staff, and service providers, ensuring seamless coordination and a consistently welcoming atmosphere.

Key Responsibilities

• Guest Management: Conduct thorough check-in and check-out inspections to verify property readiness and guest satisfaction. Address any concerns or requests promptly and professionally to ensure a positive experience.
• Inventory and Maintenance Oversight: Manage in-house inventory levels and stock counts to ensure adequate supplies are available at all times. Supervise maintenance and cleaning teams, coordinating schedules and maintaining high standards of workmanship.
• Repair Coordination: Facilitate timely repairs and maintenance tasks to minimize disruptions to guests, ensuring their comfort and satisfaction remain uncompromised.
• Reporting and Documentation: Prepare and maintain accurate daily, weekly, and monthly reports on property operations, guest feedback, and service requests. Ensure compliance with all documentation requirements and quality assurance standards.
• Guest Services: Respond promptly to on-ground guest requests, providing solutions that exceed expectations. Handle add-on service requests, such as transportation or concierge services, and coordinate with external providers as needed.
• Vendor and Contract Management: Source, evaluate, and manage reliable service providers and vendors, negotiating contracts that align with Stella Stays’ standards and budgetary goals.
• Data Security and Confidentiality: Maintain strict control over sensitive information, ensuring data integrity and protecting guest and company confidentiality at all times.
• Administrative Support: Greet visitors, clients, and partners with professionalism and warmth. Answer and direct incoming calls, take accurate messages, and manage incoming and outgoing mail and packages. Keep the reception area tidy and presentable to reflect the high standards of Stella Stays.
• Ad Hoc Duties: Assist with additional administrative tasks as required, demonstrating flexibility and a proactive approach to problem-solving.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and attributes:

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred, though equivalent experience will be considered.
• Proven experience in front desk management or operations within the hospitality industry, with a track record of delivering exceptional guest experiences.
• Exceptional organizational skills and the ability to multitask effectively in a dynamic environment. A keen eye for detail is essential to ensure accuracy in all tasks.
• Outstanding communication and interpersonal abilities, enabling you to interact confidently with guests, staff, and stakeholders from diverse backgrounds.
• Proficiency in property management systems and relevant software, with the ability to quickly adapt to new tools and technologies.
• Demonstrated independence and sound decision-making skills, allowing you to prioritize tasks and resolve issues efficiently in a fast-paced setting.

This job description outlines the core responsibilities and qualifications for the Front Desk Receptionist role at Stella Stays. However, it is not exhaustive, and additional duties may be assigned based on the evolving needs of the business. We encourage candidates who are passionate about hospitality and eager to contribute to a transformative industry to apply.