Assistant It Manager

Join Red Sea Global Hospitality and Drive Technological Excellence in Luxury Hospitality

At Red Sea Global Hospitality, we are redefining the standards of luxury hospitality through innovation, sustainability, and unparalleled guest experiences. As a forward-thinking organization, we are committed to fostering a culture of Respect, Responsibility, Passion, and Collaboration—values that underpin our mission to deliver operational excellence, cutting-edge technology, and sustainable growth. If you are a visionary IT professional with a passion for transforming hospitality through technology, we invite you to join our team as our Assistant IT Manager. This role offers a unique opportunity to shape the future of IT infrastructure, cybersecurity, and guest-facing technologies in one of the most dynamic environments in the industry.

In this pivotal position, you will collaborate closely with the IT Manager and Director of IT to ensure the seamless operation, security, and innovation of our IT systems. Your expertise will be instrumental in driving operational efficiency, enhancing guest satisfaction, and aligning technology solutions with our strategic vision. This is more than a job—it’s a chance to be at the forefront of hospitality technology, where your contributions will directly elevate the guest experience and redefine industry standards.

Key Responsibilities

As the Assistant IT Manager, your role will encompass a broad spectrum of responsibilities, ensuring that technology seamlessly integrates with every facet of our luxury hospitality operations. Your contributions will span across IT infrastructure management, cybersecurity, guest technology enhancement, team leadership, and innovative project execution. Below are the core areas of focus for this dynamic role:

IT Infrastructure & Operational Excellence

• Oversee and maintain the reliability and performance of our IT infrastructure, including servers, networks, cloud platforms, and hospitality-specific applications, to ensure uninterrupted service for both guest-facing and back-of-house operations.
• Administer and optimize our enterprise network infrastructure, including FortiGate firewalls, Aruba switching, and wireless systems, to guarantee secure segmentation, high availability, and resilient failover mechanisms across all networks.
• Manage the Microsoft cloud and endpoint ecosystem, encompassing Microsoft 365, Azure, and Microsoft Entra ID, while ensuring secure device provisioning and compliance through Microsoft Intune to facilitate seamless, secure access for all teams.
• Proactively monitor system performance and resolve technical issues with urgency, minimizing disruptions to guest experiences and hotel operations while maintaining the highest standards of service.
• Implement and enforce comprehensive data protection measures, including regular backups, disaster recovery protocols, and tailored cybersecurity frameworks to safeguard sensitive information in alignment with hospitality industry best practices.

Guest Technology & Experience Enhancement

• Elevate the luxury guest experience by optimizing cutting-edge technologies such as high-speed Wi-Fi, smart room controls, mobile concierge applications, IPTV, and digital key systems to enhance convenience and personalization.
• Collaborate with cross-functional teams, including front office, housekeeping, F&B, and spa departments, to integrate intuitive and efficient technology solutions that streamline service delivery and elevate guest satisfaction.
• Troubleshoot and maintain AV systems, digital signage, and event technologies to ensure flawless execution during high-profile events, conferences, and VIP stays, aligning with the brand’s commitment to excellence.

Team Leadership & Service Culture

• Lead and mentor the IT support team to deliver exceptional service that aligns with our hospitality brand’s values, fostering a culture of accountability, professionalism, and guest-centric problem-solving.
• Provide coaching, training, and mentorship on emerging systems, cybersecurity best practices, and service protocols to empower team members and drive continuous improvement.
• Oversee the IT helpdesk operations, ensuring prompt, courteous, and effective resolution of technical requests from both staff and guests, with a focus on maintaining the highest levels of service quality.

Technology Projects & Innovation

• Support the execution of strategic IT initiatives tailored to hospitality needs, including the implementation of Property Management Systems (PMS), revenue management tools, and other technology solutions that enhance operational efficiency.
• Drive innovation in guest-facing technologies by identifying emerging trends and proposing forward-thinking solutions that align with our commitment to luxury and sustainability.
• Collaborate with stakeholders across departments to align IT strategies with business objectives, ensuring that technology investments deliver measurable value and support our long-term growth.

This role is ideal for a technically adept, proactive leader who thrives in a fast-paced, hospitality-driven environment. If you are passionate about leveraging technology to create seamless, luxurious experiences and are eager to contribute to a pioneering organization, we encourage you to apply and be part of our journey in shaping the future of hospitality.