Front Desk Receptionist

Join Stella Stays: Redefining Modern Living Through Exceptional Guest Experiences

At Stella Stays, we are pioneering a new era in hospitality—one where seamless, tech-driven living meets unparalleled comfort and convenience. Since our inception in 2019, we’ve evolved from a bold vision into a leading force in the MENA region, redefining what it means to call a space home. Our fully furnished, instant-ready homes are designed for both short-term stays and extended living, offering everything from high-speed connectivity to premium amenities—all with zero paperwork and maximum ease. Our team thrives in a dynamic, high-growth environment, where innovation and collaboration drive us to create solutions that haven’t been imagined before.

If you’re passionate about delivering exceptional service, thrive in a fast-paced setting, and want to be part of a transformative journey, Stella Stays is the place to grow your career and make a lasting impact. We’re not just building homes; we’re crafting experiences that leave a lasting impression.

Front Desk Receptionist – Riyadh

As the face of Stella Stays, the Front Desk Receptionist plays a pivotal role in ensuring seamless operations, guest satisfaction, and operational excellence. This dynamic role requires a highly organized professional with impeccable communication skills, a commitment to service excellence, and the ability to manage multiple responsibilities with precision. If you’re detail-oriented, proactive, and eager to contribute to a cutting-edge hospitality brand, we’d love to have you on board.

Key Responsibilities:

• Guest Experience Excellence: Deliver a warm, professional, and memorable experience for every guest, from check-in to check-out, ensuring their stay exceeds expectations.
• Operations Management: Oversee daily check-ins and check-outs, conducting thorough inspections to guarantee property readiness and guest satisfaction.
• Inventory and Supply Coordination: Manage in-house inventory and stock levels, ensuring all essential supplies are available and well-maintained.
• Team Supervision: Supervise maintenance and cleaning teams, coordinating schedules and ensuring high-quality service delivery.
• Problem Resolution: Promptly address guest requests, coordinate repairs, and resolve maintenance issues to minimize disruptions and maintain operational flow.
• Reporting and Compliance: Prepare and maintain detailed reports on property operations, guest feedback, and compliance with quality assurance standards.
• Vendor and Service Management: Source, manage, and negotiate contracts with reliable service providers and vendors to ensure cost-effective, high-quality support.
• Data Security and Confidentiality: Safeguard sensitive information and maintain strict data control protocols.
• Administrative Support: Handle incoming calls, manage mail and packages, and assist with ad hoc tasks to support front desk operations.
• Professional Presentation: Maintain a polished and welcoming reception area, embodying the brand’s commitment to excellence.

Qualifications and Skills:

• Educational Background: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is highly preferred. Relevant certifications or training in hospitality operations are a plus.
• Professional Experience: Proven experience in front desk management or operations within the hospitality industry, with a track record of delivering exceptional guest service.
• Organizational Excellence: Exceptional multitasking abilities, strong attention to detail, and the capacity to manage competing priorities in a fast-paced environment.
• Communication Skills: Outstanding interpersonal and communication skills, with the ability to interact professionally with guests, colleagues, and stakeholders.
• Technical Proficiency: Familiarity with property management systems and other relevant software tools to streamline operations and enhance efficiency.
• Independence and Adaptability: Ability to work autonomously, make sound decisions under pressure, and adapt to the evolving needs of a high-growth company.
• Customer-Centric Mindset: A genuine passion for delivering personalized service and ensuring guest satisfaction at every touchpoint.

This role offers an exciting opportunity to be at the forefront of Stella Stays’ mission to redefine hospitality. If you’re ready to contribute to a brand that values innovation, service, and growth, we invite you to apply and join our team in shaping the future of modern living.