Executive-Sales

Position Overview

We are seeking a dynamic and results-driven Executive-Sales professional to join our esteemed team at Le Méridien Makkah. In this pivotal role, you will serve as the frontline ambassador of our brand, delivering exceptional guest experiences while driving revenue growth through strategic sales initiatives. Your responsibilities will encompass a blend of customer service excellence, sales acumen, and operational support to ensure seamless guest interactions and loyalty retention.

Key Responsibilities

As an Executive-Sales professional, your core duties will include:

• Guest Engagement & Service: Act as the primary point of contact for guest inquiries, requests, and concerns, resolving issues promptly and professionally. Maintain a warm, welcoming demeanor while anticipating and addressing guest needs to foster long-term loyalty to Marriott International.
• Revenue Optimization: Employ advanced sales techniques to maximize revenue opportunities, including up-selling premium services, packages, or amenities. Identify guest preferences and tailor recommendations to enhance their stay while aligning with brand standards.
• Guest Recognition & Incentives: Administer complimentary offerings to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates. Ensure seamless processing of Marriott Rewards redemptions and reservations through accurate data entry and software utilization.
• Operational Support: Handle all reservation requests, modifications, and cancellations via phone, fax, or mail with precision and efficiency. Perform administrative tasks to support the Sales & Marketing team, including filing, email correspondence, typing, and faxing.
• Team Collaboration & Leadership: Assist management in training and motivating team members, serving as a role model for professional conduct and service excellence. Foster a collaborative work environment by building positive relationships with colleagues and supporting team goals.
• Compliance & Professionalism: Adhere to all company policies, procedures, and standards, ensuring a clean, professional appearance and the confidentiality of proprietary information. Uphold the brand’s image both internally and externally through consistent communication and service delivery.
• Administrative & Technical Proficiency: Manage general office duties, including preparing and reviewing written documents, answering telephones with appropriate etiquette, and maintaining accurate records. Utilize software systems to input and verify guest information, ensuring data integrity and operational efficiency.

Qualifications & Requirements

To excel in this role, you should meet the following criteria:

• Education: A high school diploma or G.E.D. equivalent is required. Additional certifications or training in sales, hospitality, or customer service are advantageous.
• Experience: A minimum of 2 years of related work experience in sales, customer service, or a hospitality environment is essential. Prior exposure to the Marriott Rewards program or similar loyalty initiatives is highly desirable.
• Skills & Competencies:
  • Exceptional verbal and written communication skills, with the ability to interact professionally with guests and colleagues.
  • Strong sales aptitude, including the ability to identify upselling opportunities and close deals effectively.
  • Proficient in using computer software, including reservation systems and Microsoft Office Suite.
  • Physical ability to lift, carry, or move objects weighing up to 10 pounds without assistance.
  • Demonstrated commitment to teamwork, adaptability, and continuous learning.
• Personal Attributes: A curious, creative, and guest-centric mindset with a passion for delivering unforgettable experiences. Fluency in English and Arabic is preferred, though not mandatory.

Work Environment & Culture

At Le Méridien Makkah, we are inspired by the golden age of travel, blending European elegance with a celebration of global cultures. Our guests are discerning, creative individuals who seek authentic, refined experiences and meaningful connections. As part of our team, you will contribute to a workplace that values diversity, innovation, and excellence. We foster an inclusive environment where every associate’s unique background is celebrated, and opportunities for growth are abundant.

Join us at Le Méridien Makkah and become part of a world-class team dedicated to redefining luxury hospitality. Whether you are starting your career or seeking a new challenge, this role offers the chance to develop your skills, expand your horizons, and make a lasting impact in the hospitality industry.