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Senior Manager – Sales (Group & Catering)

Join our prestigious hospitality team in Makkah, Saudi Arabia, as a **Senior Manager – Sales (Group & Catering)**, where you will drive revenue growth by securing high-potential corporate, group, and catering opportunities. This dynamic role focuses on proactive outreach, strategic sales execution, and delivering exceptional service to elevate client loyalty and market share. Reporting directly to senior leadership, you will lead a high-impact sales strategy while ensuring seamless operational delivery and client satisfaction.

In this pivotal position, you will be responsible for identifying, cultivating, and closing lucrative group and catering accounts that align with our business objectives. Your expertise will be instrumental in maximizing revenue through upselling, creative event planning, and strategic partnerships. Beyond sales, you will champion our brand’s commitment to excellence by fostering long-term relationships, delivering personalized service, and ensuring every client interaction reflects our commitment to quality and innovation.

Key Responsibilities

Your role will encompass a broad spectrum of strategic and operational duties, including:

• Revenue Growth & Market Expansion: Actively prospect and secure high-value group and catering opportunities that fall outside the purview of our Event Booking Center (EBC). Develop tailored sales strategies to target key markets, segments, and high-potential clients, ensuring alignment with both individual and organizational revenue targets.
• Strategic Sales Execution: Collaborate with internal and external stakeholders to manage and execute complex group and catering deals. Leverage your negotiation skills and creative problem-solving to secure favorable contracts while maximizing profitability. Stay ahead of market trends, competitive dynamics, and economic factors to identify and capitalize on emerging opportunities.
• Client-Centric Service Delivery: Provide exceptional service to high-profile clients, ensuring their expectations are met and exceeded. Build and nurture relationships through proactive engagement, including sales visits, entertainment programs, FAM (Familiarization) trips, and trade exhibitions. Act as a trusted advisor, anticipating client needs and delivering bespoke solutions that enhance their experience and drive repeat business.
• Operational Excellence: Ensure smooth execution of group and catering events, verifying operational readiness and coordinating with internal teams to deliver flawless service. Monitor business performance to identify areas for improvement and implement corrective actions as needed.
• Cross-Functional Collaboration: Work closely with internal sales channels, marketing teams, and strategic partners to align sales efforts and avoid duplication. Leverage administrative and support resources to streamline processes and enhance productivity.
• Contract & Proposal Management: Draft and negotiate contracts, generate proposals, and maintain client correspondence to ensure compliance with company standards and legal requirements.
• Brand Advocacy: Uphold and promote our brand’s service standards, ensuring every interaction reinforces our reputation for excellence. Train and mentor team members to maintain consistency in client service delivery.

This role is ideal for a results-driven sales professional with a passion for hospitality, a proven track record in group and catering sales, and a commitment to delivering exceptional client experiences. If you thrive in a fast-paced, client-focused environment and are eager to contribute to the growth of a leading hospitality brand, we invite you to apply.

Qualifications & Experience

Candidates should possess the following qualifications and experience:

• Education: High school diploma or equivalent (GED), or an associate degree in Business Administration, Marketing, Hospitality Management, or a related field. Formal education may be waived for candidates with extensive relevant experience.
• Experience: Minimum of two years in sales, marketing, customer service, or front-office roles within the hospitality, catering, or corporate sectors. Experience in group and catering sales is highly preferred.
• Key Skills: Exceptional negotiation and communication skills, strong analytical and problem-solving abilities, and a customer-centric mindset. Proficiency in CRM tools, Microsoft Office, and contract management software is a plus.

This opportunity offers a dynamic environment, competitive compensation, and the chance to make a meaningful impact on our organization’s success. Join us in shaping the future of hospitality in Makkah and beyond.