Service Sales Manager - Local Service Unit

Service Sales Manager – Local Service Unit

Join Hitachi Rail as a **Service Sales Manager** within our dynamic Local Service Unit in Dammam, where innovation meets operational excellence. This strategic role is designed for a results-driven professional with a proven track record in sales leadership, customer relationship management, and revenue growth within the industrial or rail sector. As a key member of our team, you will drive sales performance, foster long-term client partnerships, and contribute to the expansion of Hitachi Rail’s market presence in the region.

In this challenging and rewarding position, you will oversee the entire sales lifecycle—from prospect identification and lead generation to contract negotiation and customer retention. Your expertise will be instrumental in aligning sales strategies with Hitachi Rail’s business objectives, ensuring sustainable growth while delivering exceptional service to our diverse client base. This role demands a proactive, analytical mindset with a strong focus on performance metrics, market trends, and customer-centric solutions.

Hitachi Rail is a global leader in rail infrastructure and mobility solutions, committed to delivering cutting-edge technology and operational efficiency. As a Service Sales Manager, you will play a pivotal role in enhancing our service offerings, optimizing revenue streams, and positioning Hitachi Rail as the preferred partner for rail and industrial clients in the Middle East. Your ability to navigate complex sales environments, leverage data-driven insights, and build strategic alliances will be critical to the success of our Local Service Unit.

Key Responsibilities:

• Lead and manage a high-performing sales team, ensuring targets are met or exceeded through effective coaching, mentorship, and performance evaluation.
• Develop and execute sales strategies tailored to Hitachi Rail’s service offerings, aligning with regional market demands and competitive landscapes.
• Identify and pursue new business opportunities, including high-value contracts, partnerships, and service agreements with existing and prospective clients.
• Collaborate closely with technical, operational, and marketing teams to ensure seamless delivery of solutions and consistent messaging across all customer touchpoints.
• Monitor market trends, customer feedback, and industry developments to anticipate needs and proactively address them with tailored service solutions.
• Negotiate and close complex sales deals, ensuring favorable terms that align with Hitachi Rail’s strategic goals while maximizing revenue potential.
• Build and maintain strong relationships with key stakeholders, including clients, distributors, and internal teams, fostering long-term loyalty and trust.
• Leverage CRM tools and analytical platforms to track sales performance, forecast revenue, and optimize sales processes for efficiency and scalability.
• Represent Hitachi Rail at industry events, trade shows, and client engagements, enhancing brand visibility and thought leadership in the rail sector.

Qualifications and Skills:

• A bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field; an advanced degree is a plus.
• Proven 7+ years of experience in sales management, preferably within the industrial, rail, or infrastructure sectors.
• Strong track record of achieving and surpassing sales targets, with a portfolio of successful high-value contracts.
• Exceptional negotiation and communication skills, with the ability to influence stakeholders at all levels.
• Deep understanding of B2B sales cycles, customer relationship management, and revenue growth strategies.
• Technical acumen to understand and articulate the value of Hitachi Rail’s service solutions in complex environments.
• Leadership experience in team development, performance management, and cross-functional collaboration.
• Proficiency in CRM software, data analytics tools, and Microsoft Office Suite.
• Fluency in Arabic and English; additional languages are a significant advantage.
• Strong problem-solving skills and resilience in fast-paced, high-pressure sales environments.

Hitachi Rail offers a dynamic work environment where your ambition and expertise will be nurtured. This role is ideal for an ambitious professional seeking to make a tangible impact in a global industry leader. If you are passionate about driving sales excellence, fostering innovation, and delivering exceptional client experiences, we invite you to be part of our journey in shaping the future of rail mobility.