Managed Services Delivery Manager

Managed Services Delivery Manager – Thales, Riyadh

Join Thales, a global leader in critical digital infrastructure and trusted technology, as a **Managed Services Delivery Manager** in Riyadh. In this pivotal role, you will oversee the seamless execution of managed services delivery, ensuring high-quality service provision, operational excellence, and client satisfaction. This position is ideal for a strategic and results-driven professional with a passion for driving efficiency, innovation, and continuous improvement in a dynamic IT and cybersecurity environment.

As the **Managed Services Delivery Manager**, you will play a key role in aligning service delivery with business objectives, fostering strong partnerships with internal and external stakeholders, and ensuring the successful implementation of managed services solutions. Your expertise will be instrumental in optimizing service performance, mitigating risks, and delivering measurable value to clients across diverse industries.

Key Responsibilities:

• Service Delivery Leadership: Lead and manage the end-to-end delivery of managed services, ensuring adherence to service level agreements (SLAs), operational best practices, and regulatory compliance.
• Stakeholder Collaboration: Act as a bridge between technical teams, clients, and executive leadership, fostering clear communication and alignment on service expectations and outcomes.
• Performance Optimization: Continuously monitor and enhance service delivery processes, leveraging data-driven insights to improve efficiency, reduce downtime, and enhance client experience.
• Risk and Issue Management: Proactively identify and mitigate risks, escalate critical issues, and implement corrective actions to ensure service continuity and reliability.
• Strategic Planning: Collaborate with cross-functional teams to develop and execute service delivery strategies that align with Thales’ business goals and client needs.
• Team Empowerment: Mentor and guide delivery teams, fostering a culture of accountability, collaboration, and continuous learning.
• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their evolving needs and advocating for tailored solutions that drive their success.

Why This Role Matters:

In today’s fast-paced digital landscape, the ability to deliver managed services with precision and agility is critical. As a **Managed Services Delivery Manager** at Thales, you will not only ensure operational excellence but also contribute to the broader mission of securing and empowering organizations through cutting-edge technology. This role offers a unique opportunity to make a tangible impact, drive innovation, and grow within a globally recognized leader in cybersecurity and digital infrastructure.

Qualifications and Skills:

While we value individual contributions, we encourage applications from all qualified candidates. Successful candidates will typically possess:

• A bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• Proven experience (5+ years) in managed services delivery, IT operations, or a similar role within the technology or cybersecurity sector.
• Strong leadership and project management skills, with experience in managing cross-functional teams and complex service delivery initiatives.
• Excellent communication and interpersonal abilities, with the ability to engage effectively at all levels of an organization.
• Familiarity with ITIL, ISO standards, or other industry best practices for service management.
• Technical acumen with knowledge of cloud services, cybersecurity frameworks, and emerging technologies.
• Certifications such as ITIL, PMP, or relevant cybersecurity certifications are a plus.

Thales is committed to fostering a diverse and inclusive environment where talent thrives. If you are passionate about delivering exceptional managed services and driving operational excellence, we invite you to apply and be part of a team that shapes the future of secure digital infrastructure.