Team Lead-Food & Bev Svcs

Team Lead - Food & Beverage Services

Join our esteemed team as a **Team Lead - Food & Beverage Services** in Riyadh, Saudi Arabia, and play a pivotal role in ensuring seamless operations, exceptional guest experiences, and high standards of service excellence within our premium hospitality environment. This dynamic position offers the opportunity to lead a dedicated team, drive operational efficiency, and uphold the reputation of our establishment as a benchmark for quality and professionalism.

In this leadership role, you will oversee daily operations to guarantee that every guest interaction is marked by warmth, precision, and attentiveness. Your responsibilities will span a broad spectrum of tasks, from coordinating team efforts to maintaining impeccable service standards, ensuring compliance with safety protocols, and fostering a culture of collaboration and continuous improvement.

Key Responsibilities:

• Team Leadership and Coordination: Foster a cohesive team environment where every member contributes to delivering outstanding guest service. Ensure smooth workflows during opening and closing shifts, including the preparation of supplies, equipment maintenance, and thorough cleaning protocols to meet the highest standards of hygiene and presentation.
• Guest Experience and Quality Assurance: Conduct regular inspections of dining areas to assess seating availability, service quality, and guest safety. Address any maintenance issues promptly by submitting work orders or coordinating urgent repairs to minimize disruptions and uphold operational excellence.
• Incident Management and Reporting: Act as the primary point of contact for reporting any incidents, accidents, or safety concerns—whether involving staff, guests, or vendors—to management and Loss Prevention immediately. Ensure thorough documentation of all relevant details to facilitate timely resolutions and prevent future occurrences.
• Employee Development and Support: Collaborate closely with management to assist in hiring, training, scheduling, performance evaluations, and disciplinary actions. Serve as a mentor and role model, empowering your team to grow professionally while aligning individual efforts with organizational goals.
• Compliance and Safety: Adhere strictly to all company policies, safety regulations, and operational standards. Promptly report any maintenance issues, safety hazards, or compliance concerns, and complete mandatory safety training and certifications to ensure a secure and compliant work environment.
• Professional Presentation and Work Ethic: Maintain a polished and professional appearance, including adherence to uniform standards, to reflect the brand’s commitment to excellence. Protect company confidentiality and assets while fostering a respectful and inclusive workplace culture.
• Operational Flexibility: Perform a variety of physical tasks, including lifting, moving, and organizing objects weighing up to 50 lbs (22.5 kg), navigating confined spaces, and operating in fast-paced environments that require standing, walking, or sitting for extended periods. Demonstrate dexterity and precision in handling tools, equipment, and inventory.
• Communication and Guest Relations: Engage with guests, colleagues, and management with clarity, professionalism, and empathy. Handle phone inquiries with courtesy, address team concerns constructively, and represent the company with integrity in all interactions.
• Adaptability and Problem-Solving: Execute additional tasks as assigned by supervisors, demonstrating initiative, adaptability, and a proactive approach to overcoming challenges in a dynamic hospitality setting.

This role is ideal for individuals who thrive in leadership positions, possess a keen eye for detail, and are passionate about delivering exceptional service in a fast-paced, high-volume environment. Your ability to inspire and guide a team, combined with your commitment to excellence, will be instrumental in elevating the guest experience and driving operational success.

Qualifications and Requirements:

• Education: High school diploma or equivalent, such as a General Educational Development (GED) certificate.
• Experience: At least one year of relevant experience in food and beverage services, with a proven track record of leadership and team coordination. Prior supervisory experience is not required but is highly valued.
• Certifications: No specific certifications are required; however, a commitment to ongoing professional development and adherence to industry standards is expected.
• Physical Demands: The role requires the ability to perform a range of physical tasks, including lifting, standing, walking, and operating in various environments. Candidates must be capable of maintaining high energy levels throughout full shifts, often in a fast-paced setting.
• Soft Skills: Exceptional interpersonal skills, strong communication abilities, problem-solving aptitude, and a customer-centric mindset are essential for success in this role.

At our organization, we are dedicated to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We celebrate the unique backgrounds and perspectives of our associates, recognizing that our strength lies in our collective diversity and shared commitment to excellence.

If you are ready to take on a leadership challenge and make a meaningful impact in the food and beverage industry, we invite you to apply and join our team in delivering unforgettable experiences to our guests.