Partner Support Specialist, Saudi National - 20th of sept batch

Partner Support Specialist – Join Tabby’s Team in Riyadh

Are you a detail-oriented professional with a passion for fostering strong business relationships and delivering exceptional support? Tabby is seeking a dedicated Partner Support Specialist to join our dynamic team in Riyadh. This role is designed for a motivated individual who thrives in a fast-paced environment, ensuring seamless collaboration between our partners and internal teams while driving operational excellence.

As a Partner Support Specialist, you will play a pivotal role in bridging the gap between Tabby’s strategic initiatives and our valued partners. This position is ideal for someone with a proactive mindset, exceptional communication skills, and a commitment to delivering high-quality service. Whether you’re resolving inquiries, coordinating partnerships, or contributing to process improvements, your efforts will directly impact the success of our business relationships.

Key Responsibilities:

• Partner Engagement: Act as the primary point of contact for partners, ensuring their needs are met with professionalism and efficiency. Build and maintain strong, long-term relationships through clear, consistent, and transparent communication.
• Issue Resolution: Investigate and resolve partner inquiries, escalations, and challenges with a solution-oriented approach. Collaborate with cross-functional teams to ensure timely and effective resolutions.
• Process Improvement: Identify opportunities to enhance partner support processes, workflows, and service delivery. Propose and implement best practices to elevate operational efficiency.
• Documentation & Reporting: Maintain accurate records of partner interactions, contracts, and support activities. Generate insightful reports to track performance metrics and partner satisfaction.
• Stakeholder Coordination: Facilitate seamless communication between partners, internal teams, and external stakeholders. Align expectations and ensure all parties are informed and engaged.
• Training & Onboarding: Assist in the onboarding of new partners, ensuring they are equipped with the knowledge and resources to succeed. Provide ongoing training to partners as needed.

Why Join Tabby?

At Tabby, we empower our team members to make an impact in a dynamic and innovative environment. As a Partner Support Specialist, you will:

• Contribute to a mission-driven organization that values collaboration, integrity, and excellence.
• Work alongside a talented and diverse team in the vibrant city of Riyadh.
• Develop your skills in partnership management, customer service, and process optimization.
• Experience growth opportunities in a company committed to continuous learning and development.

If you are a results-driven professional eager to contribute to Tabby’s success while growing your career, we invite you to apply for this exciting opportunity. Join us in shaping the future of partner support and becoming an integral part of our journey.

Tabby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.