Executive Housekeeper

Executive Housekeeper – Lead the Way in Exceptional Housekeeping Excellence

Are you a seasoned professional with a passion for operational excellence, guest satisfaction, and team leadership? Join our esteemed organization as an Executive Housekeeper and take charge of overseeing seamless housekeeping, recreation/health club, and laundry operations in one of Riyadh’s most prestigious properties. In this pivotal management role, you will drive efficiency, maintain impeccable standards, and ensure a flawless experience for both guests and staff—all while contributing to the financial success of the department.

As the Executive Housekeeper, your strategic vision and hands-on leadership will be instrumental in elevating operational performance. You will oversee daily housekeeping operations, ensuring guest rooms, public spaces, and employee areas meet the highest standards of cleanliness and professionalism. By fostering a culture of accountability, you will lead a dedicated team to deliver exceptional service while adhering to budgetary goals and industry best practices.

Key Responsibilities

Your role will encompass a broad spectrum of responsibilities, blending operational oversight with financial acumen and human resources expertise:

• Operational Leadership: Direct the daily housekeeping operations, including guestroom status updates, coordination with Engineering for maintenance needs, and supervision of cleaning schedules. Ensure timely communication of room availability to the Front Desk and manage work assignments based on check-outs and discharges.
• Quality Assurance: Implement and oversee a rigorous inspection program for guestrooms, public areas, and employee spaces. Address deficiencies promptly, provide clear feedback to staff, and ensure compliance with all housekeeping policies and standards.
• Resource Management: Inventory and order supplies, including guestroom amenities, cleaning products, and uniforms, to maintain optimal stock levels. Collaborate with procurement teams to achieve cost efficiency without compromising service quality.
• Financial Stewardship: Play a critical role in managing departmental budgets, operating statements, and payroll progress reports. Analyze financial data to identify cost-saving opportunities and ensure the department’s operations align with broader property objectives.
• Guest and Employee Experience: Act as the primary point of contact for guest inquiries and complaints, ensuring swift resolution and continuous improvement in service delivery. Empower your team to deliver outstanding customer service and foster a positive, inclusive work environment.
• Human Resources and Development: Supervise staffing levels to balance operational needs with financial goals. Conduct performance appraisals, provide ongoing training, and support the hiring and onboarding of new team members. Administer disciplinary procedures fairly and consistently, adhering to Standard Operating Procedures (SOPs) and Local SOPs (LSOPs).
• Training and Mentorship: Develop and deliver comprehensive training programs for new room attendants, ensuring they are equipped with the skills and knowledge to excel in their roles. Offer constructive feedback and mentorship to drive professional growth.

Why This Role Matters

In this dynamic and rewarding position, you will have the opportunity to make a tangible impact on the guest experience while leading a high-performing team. Your strategic leadership will not only enhance operational efficiency but also contribute to the overall success of the property. If you thrive in a fast-paced, detail-oriented environment and are committed to delivering excellence, we invite you to be part of our team.

Qualifications

Candidates for this role should possess a blend of educational attainment and practical experience:

• Either a high school diploma or GED combined with two years of experience in housekeeping or a related professional field, or
• A two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline—no prior work experience required.

Additionally, you should bring:

• Proven leadership skills with a track record of managing teams effectively.
• A strong commitment to quality, attention to detail, and a customer-centric mindset.
• Excellent communication and problem-solving abilities to address guest concerns and staffing challenges.
• Familiarity with industry standards, budgeting practices, and compliance protocols.
• A collaborative approach to working with cross-functional teams, including Engineering and Front Desk.

Join us in creating an environment where excellence is the standard, and every guest experience is nothing short of exceptional. Your leadership will be the cornerstone of our success.